Telecommunication & Infrastructure Project Manager

About HSBC:

HSBC Saudi Arabia provides investment banking services to the full spectrum of corporate and institutional clients in both the private and government sectors, including public companies; private companies and establishments; funds; government agencies; and family businesses and offices.

Role Purpose (overall high level summary of the role)

Connectivity Manager role is responsible for leading in providing connectivity Services that enable the GBGFs, including Data Centre Networks, Contact Centre & Contact Centre desktop applications, Branch (if applicable), Campus and International Networks, Internet and Network Security, Trade Floor and Media Recording (Dealer Turrets, Voice Recording and analytics), Voice, Video and conferencing and corresponding tools and testing facilities.

They will work within the Connectivity team and will be a subject matter expert on at least one area of Connectivity Services, this include partnering with vendor, local telco, global and regional support team.

They are also responsible for the provision and support of services on a national/ international level utilizing network technology equipment. This can include both the development of new functions and facilities and the on-going systems support of production systems, this may involve working as a Lead technical specialist on projects involved in planning, research, evaluation and design of network infrastructure and also for remedial action for production support matters.

Chief Technology Office (CTO) is global team of over 9,000 colleagues across 45+ markets. We are the technical foundation of the bank and manage HSBC’s underlying hardware and systems supporting over 250,000 colleagues enabling 50+ million customers around the world. The team includes Infrastructure and Global Cloud Services & DevOps. Our infrastructure estate spans data centres, databases, middleware, external and internal Cloud and end user technologies and devices, to name a few. We also lead all the networks and help desks. We’re here to enable colleagues and customers to bank and operate in a stable, safe and secure way.

This role holder will establish and deliver projects/programmes within the CTO PPM Change the Bank (CtB) portfolios which could include but is not limited to: Service Sustainability portfolio (SSP), Transformation, CTO Corporate Services Estate portfolio.

As Transformation & Change Manager in the CTO CtB programme, the role holder will provide direct oversight of the programme(s)/ project(s)’, financial and outcome accountability, reporting to a Portfolio Manager within CTO. In executing this role, the Transformation & Change Manager will need to:

• Build strong relationships with senior stakeholders within IT, Global Businesses, Finance
• Work closely with their respective Portfolio Manager, the Global CTO PPM Practice team and their senior stakeholders to ensure alignment of their project/programme with the wider change portfolio and group strategy, values and behaviour
• Provide board level overview of progress, lead and direct multidisciplinary teams across all global businesses, global functions and regions
• Lead end to end execution and responsibility for all aspects of the project/programme, including definition, planning, execution & implementation, governance & control, financial, resource and change management.
• Provide financial analysis, including being able to contextualise financial data into business activities and conclusions
• Ensure the adherence to financial processes and procedures at project/programme level, as set and communicated by HSBC Group, regulators and CTO PPM Practice.
• Own the the identification and escalation of any budgetary related risks, issues and opportunities to portfolio/function as appropriate.
• Have responsibility for effective handover of the project/programme into Business as Usual operations to support effective benefits realisation.
• Have responsibility for deploying the HSBC Change Frameworks and respective methodologies within their Programme/Project and instilling good programme/project disciplines within their project and wider team.
• Lead and manage within the matrix environment to enable successful delivery.

Principal Accountabilities: Key activities and decision making areas

Impact on the Business

• Meets expectations of internal customers through delivery of high quality projects, meeting their needs and demonstrating the added value of service provided
• To support and maintain full functionality of equipment and applications provided by TS
• Identify and improve efficiency and potential improvements of the Connectivity environment
• Plans effectively around delivery constraints and optimizes the programme/project plan to maximize benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
• Ensures the baseline measures are established which include scope, requirements, benefits, schedule and budget are managed as outlined in project and programme management frameworks. Identifies and intervenes where there is slippage and variance from plan.
• Plans and tracks operating and capital spend within budgetary constraints and reports risks and discrepancies. Tracks and reports on financial business case commitments and ensures adherence to financial processes. Leads by example and encourages excellent financial management in others.
• Oversees the tracking of projects(s) risks, issues, dependencies and assesses the impacts on the benefit realization for the project(s) and takes action to minimise impact, actively challenging and removing obstacles
• Influences and collaborates with CTO and other CTO and global business stakeholders and partners to drive the transformation outcomes. Represents CTO, where necessary, at discussions regarding project/programme prioritisation and to create buy-in for risk mitigation and contingency plans
• Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise
• Obtains sponsor and stakeholder sign off for deliverables, formally closes project, assesses stakeholder satisfaction and captures feedback. Captures key learns from each project.
• Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realisation

Knowledge & Experience / Qualifications ( For the role – not the role holder. Minimum requirements of the role.)

• University graduate with a degree in Computer Science, Information Technology or Electrical/ Electronics engineering or related discipline
• Knowledge of network technologies (e.g. TCP/IP. LAN. Internet, DNS, DHCP, proxy, IPT, Video Conferencing, Contact center)
• Working knowledge of Enterprise network design
• Experience of managing medium to large Connectivity projects
• In depth knowledge of best practice within an operational support environment.
• Ability to work under pressure and deliver within limited timescales, proven ability to prioritize competing demands.
• Preferably industrial certifications such as CCNA/ CCNP etc.
• University graduate with a degree in Computer Science, Information Technology or Electrical/ Electronics engineering or related discipline
• Excellent understanding and proven experience of Programme and Project Management methodologies including Waterfall and Agile.