Telehealth Support Aide

Set up and troubleshoot tablets/laptops for video visits

Ensure Wi-Fi connectivity and proper audio/video functionality

Assist patients with logging into telehealth platforms

Begin setup 20 minutes before scheduled appointments

Guide patients through online registration and consent forms

Share device and walk patients through each required field

Enter information accurately and confirm spelling and dates

Troubleshoot form submission errors

Confirm successful completion before leaving the home

Escort patients through the telehealth process:
Joining the waiting room

• Connecting with the provider
  
  Supporting communication if needed
  
Ensure visit is completed before departure

Assist patients with submitting Power of Attorney (POA) or Healthcare Proxy documents

Collect photos or PDF copies when required

Send documents to the Clinical Nurse (CN) team as directed

Observe patient environment for safety and comfort

Escalate concerns appropriately to clinical staff

Comfortable using tablets, laptops, and basic technology

Strong communication and customer service skills

Detail-oriented with accurate data entry ability

Reliable transportation

Ability to maintain HIPAA confidentiality

Experience in home care or healthcare preferred (not required)

Supportive team environment

Meaningful patient interaction

Opportunity to grow within healthcare

• Flexible scheduling options