Telephone Operator

The Telephone Operator is responsible for handling all internal and external calls in a professional and courteous manner, ensuring smooth communication across departments and excellent service to guests. The ideal candidate will be female and fluent in Russian and English, with strong communication and guest service skills.

Key Responsibilities

• Answer all incoming calls promptly, courteously, and professionally.
• Direct calls accurately to the concerned departments or individuals.
• Handle wake-up call requests and ensure they are delivered on time.
• Provide guests with accurate information regarding hotel facilities, services, and local information.
• Record and relay messages efficiently and accurately.
• Assist with booking restaurant reservations, transportation, or other guest requests via phone.
• Monitor and respond to emergency calls according to hotel procedures.
• Ensure confidentiality of guest and staff information at all times.
• Maintain the telephone operator’s logbook for follow-up of important calls and messages.
• Coordinate with Front Office, Housekeeping, Engineering, and other departments to ensure smooth operations.
• Report any unusual incidents, complaints, or guest requests to the Duty Manager.
• Maintain a courteous, professional, and helpful manner while dealing with guests and colleagues.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: From AED1,600.00 per month