Telephone Operator

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

• 
  Provides courteous service to customers by operating the switchboard according to

standards.

• Communicates clearly and courteously.
• Demonstrates fluency in the use of equipment.
• Transfers incoming calls promptly to the appropriate extension.
• Assists customers make long distance calls by instructing them on the appropriate

procedures and/or placing calls for them.

• Responds to customer questions regarding the hotel, in-house facilities and local events.
• Provides courteous, prompt and accurate inter-hotel communications to staff and

customers.

• Takes and delivers accurate and complete messages.
• Ensures customer is awakened as requested by accepting, recording and executing

wake-up calls.

• Communicates with authorised employees by using paging system and/or radio.
• Follows established hotel security and safety policies as required.
• Identifies and forwards incoming faxes, customer mail, packages and messages

promptly.

• Prepares lists and reports as requested.
• Checks the daily arrival list.
• Practices ‘Yes I Can’ attitude.

• 
  At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.

• Excellent communication skills—clear, courteous, and professional on the phone.

• Strong ability to manage multiple calls and prioritize effectively.

• Age range: 25 to 35 years old.

• Skilled in resolving customer inquiries and complaints promptly and courteously.

• Familiar with telephone systems, call routing, and basic office software.

• Capable of working well under pressure in a fast-paced environment.

• Demonstrates a proactive and positive “Yes I Can” attitude to problem-solving and customer service.

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.