Telephone Operator

🎯 Job Description:

Main Responsibilities:

Answer incoming phone calls from hotel guests or external callers in a professional and friendly manner.

Transfer calls to the appropriate hotel departments (Front Desk, Housekeeping, Security, Room Service, Maintenance, etc.).

Handle internal requests such as wake-up calls for guests.

Take and relay important messages to guests or relevant departments.

Provide basic information about the hotel (working hours, facilities, policies).

Coordinate with other departments to ensure prompt response to guest needs.

Maintain confidentiality and guest privacy at all times.

✅ Requirements:

Diploma or university degree (preferably in Tourism & Hospitality or a related field).

Fluency in Arabic and good English communication skills. A third language is a plus.

Clear and pleasant phone voice with excellent communication skills.

Willingness to work shifts (morning/night/rotational).

Professional appearance and polite manner.

Previous experience in a hotel call center or guest service department is a strong advantage, especially in 4-star hotels.