Telephone Operator

Key Responsibilities

• Answer incoming calls promptly, courteously, and professionally
• Route calls to the correct department, extension, or person
• Take accurate messages and ensure timely delivery
• Make outgoing calls as requested
• Provide clear and accurate information to callers
• Handle basic inquiries and assist callers with common questions
• Maintain a polite, friendly, and professional tone
• Resolve minor issues or escalate when necessary
• Maintain and update telephone directories and contact lists
• Log call information as per company procedures
• Assist with communication-related administrative tasks
• Operate switchboards, PBX systems, or call-routing software
• Identify and report technical issues with phone systems
• Maintain confidentiality of caller and company information
• Follow communication protocols and safety procedures
• Support front office or reception tasks as needed

Job Type: Full-time