Telephonic Medical Assistant - USFTGP UMSA Clinical Ops

Required:

Certification of Medical Assistant Training Program

CMA/RMA Certification/Registration - Required

BLS/AED Certification

Key Accountabilities

• Understand and be able to communicate with patients telephonically information regarding patient care tasks that were performed such as vital signs, physical examinations, injections, diagnostic testing and report patient signs and symptoms in a professional and concise manner to provide positive patient experience.

• Perform Patient Experience essential telephonic functions such as registration, pre-registration, demographic updates, and patient medical record portal guidance that ensure operations are maintained for the patient according to standard.

• Conduct accurate scheduling by phone, fax, email, or patient portal request that includes updating demographic information, insurance records, patient liability information to promote a seamless patient experience.

• Provide quality patient care on the phone while completing related tasks that include:

• Implementing standing orders

• medication refills per protocol

• communicates prior authorization updates or provider approval updates placed in records.

• entering testing orders and communicating results

• reviews documented care instructions.