Telephony QA | Genesys Cloud IVR

Top Skills:

• Python Mobile testing (e.g. Appium)
• IVR systems
• Effective communicator
• Passion for learning new tools/skills
• Collaborative by nature

Responsibilities:

• Help create a culture that motivates teams to ensure zero defects into production.
• Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards.
• Implement the shift-left test strategy as the organization rearchitects our technology platform.
• Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI/CD pipelines.
• Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle.
• Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities.
• Comprehend and decompose user stories/requirements to identify what tests need to be created and automated across all levels of testing.
• Collaborate with QA Engineers to develop effective strategies and test plans.

Qualifications:

• 6+ years of experience in test automation engineering with API based testing.
• Preferred BS/MS in Computer Science, Engineering, or related subject.

Required Experience:

• Proficiency writing code in one of the following languages: Python, JavaScript, TypeScript
• Working knowledge of IVR focused test automation tools such as: Cyara Velocity
• Automating API testing and extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements using one of the following approaches:
  • Requests (Python)
  • Axios (JS/TS)
• Extensive knowledge working with API requests and responses, traversing complex JSON tree data structures.
• Domain knowledge on IVR (Contact Center) applications such as:
  • Genesys Cloud – Interactive Voice Response (IVR) system
• Must demonstrate understanding of AI topics in the context of IVR technology
  • LLMs
  • Classification models
  • Voice to text transcription models

Preferred Experience with:

• Familiarity with Agile Frameworks and regression testing.
• Working experience in API testing and SQL queries.
• Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test strategies, defect reports, defect tracking, traceability matrices using Jira.
• Experience with Test Management Tools: qTest
• Continuous integration / continuous delivery (CI/CD) supporting technologies: GIT, Git Lab, Docker
• Financial services technology/ consumer banking testing experience
• Experience in Cyara Automation.
• Automating tests for the full solution stack (unit, business logic, contract, usability, functional, performance).
• Extensive knowledge of:
  • White Box Testing practices.
  • Software Engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous integration, and continuous deployment concepts (CI & CD), and test suite development and maintenance.
• Must be able to provide hands-on training for existing testers in writing and using automation scripts and ensuring best practices are followed.
• Should have good experience with both manual and automated testing, preferably in the IVR space.
• Possesses a deep understanding of shift-left test practices and techniques along with the frameworks, and tools that support it.
• Strong written and verbal communication skills.
• Enthusiastic and energetic with an inherent curiosity to break code.

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.