Telesales Agent

Responsibilities

• Understanding the product and service offered by the company.
• Setting a sales target
• Calling existing and potential customers
• Updating the database with all the customer's information.
• Ensuring the customers are satisfied with the services provided to them.
• Using a sales script to handle the customers efficiently.
• Building a strong relationship with the old and existing customers.
• Taking and processing customers' orders in a professional manner.
• Creating weekly sales reports and presenting them to the Sales Manager.
• Providing excellent customer service to the customers.
• Answering customers' questions in regards to product and service.
• Adhering to all the company’s rules and regulations.

Requirements

• Bachelor’s degree.
• 1+ year of work experience as a Telesales Executive, and Telesales Representative.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office tools.
• Outstanding ability to follow scripts.
• Pleasant and customer-oriented individual.
• Ability to handle multiple tasks.
• Exceptional sales and negotiation skills.
• Ability to solve complex problems promptly.
• Ability to deal with different personalities.
• Good time management skills.
• Ability to provide excellent customer service.