Telesales Executive

JOB SUMMARY: We are seeking a dynamic and persuasive Telesales Executive to promote our healthcare services, generate leads, and convert prospects into clients. The ideal candidate will be comfortable engaging with potential patients/clients over the phone, understanding their healthcare needs, and presenting our clinic and home care services as the ideal solution.

KEY RESPONSIBILITIES:

Lead Generation & Conversion:

• Make outbound calls to prospective patients and clients from provided databases and leads
• Follow up on inquiries received through website, social media, and walk-ins
• Convert leads into appointments and service bookings for both clinic and home care services
• Achieve monthly sales targets and KPIs

Customer Engagement:

• Understand customer healthcare needs and recommend appropriate services
• Explain clinic services including consultations, diagnostics, treatments, and wellness packages
• Promote home care services such as nursing care, physiotherapy, elderly care, post-operative care, etc.
• Address customer queries and concerns professionally and empathetically

Relationship Building:

• Build and maintain strong relationships with existing and potential clients
• Conduct follow-up calls to ensure customer satisfaction
• Generate referrals through excellent service and rapport building
• Maintain regular communication with past clients for repeat business

Database Management:

• Maintain accurate records of all calls, interactions, and conversions in CRM system
• Update customer information and preferences regularly
• Prepare daily, weekly, and monthly sales reports
• Track and analyze call metrics and conversion rates

Product Knowledge:

• Stay updated on all clinic services, packages, and pricing
• Understand home care service offerings and protocols
• Keep abreast of healthcare trends and competitor offerings
• Participate in training sessions on new services and procedures

REQUIRED QUALIFICATIONS:

Education:

• Bachelor's degree in any discipline (healthcare background preferred but not mandatory)
• Diploma in Sales & Marketing is an advantage

Experience:

• 1-3 years of experience in telesales, preferably in healthcare, wellness, or hospitality sectors
• Freshers with excellent communication skills and passion for sales may be considered

Skills & Competencies:

• Excellent verbal communication skills in English, Hindi, and local language (Arabic)
• Strong persuasion and negotiation abilities
• Empathetic approach with good listening skills
• Ability to handle objections and rejections positively
• Good computer skills including MS Office and CRM software
• Target-oriented with strong work ethic
• Professional phone etiquette and pleasant voice

Personal Attributes:

• Self-motivated and results-driven
• Patient and courteous demeanor
• Ability to work under pressure
• Team player with positive attitude
• High integrity and professionalism when handling sensitive healthcare information

PERFORMANCE METRICS:

• Number of calls made per day
• Lead conversion rate
• Monthly revenue generation
• Customer satisfaction scores
• Appointment booking rates
• Follow-up completion rates

SALARY & BENEFITS:

• Competitive base salary + attractive performance-based incentives
• Health insurance coverage
• Professional development opportunities
• Supportive work environment

WORKING HOURS:

• 6 days a week (rotating offs)
• 9-hour shift (timing to be discussed)

Job Type: Full-time

Pay: From AED3,000.00 per month