Telesales Executive

Company Description

TUV Austria Bureau of Inspection & Certification (Pvt.) Ltd., headquartered in Vienna, Austria, is a global leader in certification, inspection, and technical services. We specialize in third-party registration and certification services across industries, adhering to global ISO standards such as ISO 9000 QMS, ISO 14000 EMS, and Food Safety Certification. In addition, we provide technical inspection, project management, and personnel placement services for sectors like Oil & Gas, construction, and power industries. As a market leader in Pakistan, TUV Austria BIC serves over 1,500 clients, including major companies such as Shell, BP, DESCON, and ENGRO Fertilizer. Guided by our commitment to quality and a zero-tolerance policy on unethical practices, we prioritize safety, excellence, and dependability in all aspects of our business.

Role Description

TUV Austria is looking for a dynamic and target-driven Tele Sales Executive to promote and sell professional training programs including ISO Lead Auditor Courses, HSE-Courses, Leadership Programs, and Soft Skills Trainings. The candidate will be responsible for generating leads, contacting potential clients, and converting inquiries into confirmed training registrations.

Key Responsibilities:

• Make outbound calls to prospective clients and corporate leads.
• Promote and sell ISO Lead Auditor Courses (ISO 9001, ISO 14001, ISO 45001, ISO 27001, etc.).
• Market HSE trainings, Leadership Development Programs, and Soft Skills Courses.
• Handle inbound inquiries from website, social media, and marketing campaigns.
• Explain course outlines, fee structures, schedules, and certification benefits.
• Follow up with leads to ensure maximum conversions.
• Maintain daily call logs and update CRM/Excel records.
• Achieve assigned monthly sales and enrollment targets.
• Coordinate with the training department for batch confirmations and participant lists.
• Build long-term relationships with HR managers, compliance officers, and corporate clients.

Qualifications

• Strong Communication and interpersonal skills for effectively engaging potential and existing clients.
• Confident phone handling and objection-handling ability.
• Customer Service and Customer Support experience to ensure client satisfaction and resolution of inquiries.
• Proven expertise in Lead Generation and Sales strategies to achieve and exceed sales targets.
• Bachelor’s degree (Business, Marketing, or related field preferred).
• 1–3 years of experience in Telesales, preferably in training, certification, or education sector.