Telesales Executive/ Inside sale

Job Summary

Craft Interactive Technologies is looking for a motivated and results-oriented Telesales Representative to drive business growth through outbound sales calls, lead generation, and customer engagement. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to effectively promote the company's ERP solutions and services. Fresh graduates with strong communication skills and a passion for sales are encouraged to apply.

Key Responsibilities

• Make 50–60 outbound calls per day to prospective and existing customers.
• Identify customer requirements and recommend suitable ERP solutions and services.
• Generate, qualify, and nurture sales leads to create new business opportunities.
• Explain product features, benefits, and pricing to potential customers.
• Respond to customer inquiries promptly and provide accurate information.
• Coordinate qualified leads with the field sales team when required.
• Maintain accurate customer records and sales activities in the CRM system.
• Develop a strong understanding of the company's ERP solutions, including CRM, HRMS, Accounts, Trading, and Manufacturing modules.
• Process customer orders and ensure all required documentation is completed accurately.
• Achieve assigned sales targets while maintaining high standards of customer service.
• Record call outcomes, customer feedback, and follow-up activities to support sales reporting and continuous improvement.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• Basic understanding of ERP business processes and modules such as CRM, Human Resources, Trading, Manufacturing, and Accounts is preferred.
• Excellent verbal and written communication skills in English.
• Strong interpersonal, presentation, and relationship-building skills.
• Ability to learn product knowledge quickly and confidently communicate solutions to customers.
• Strong negotiation, persuasion, and problem-solving abilities.
• Positive attitude with the resilience to handle objections and rejection professionally.
• Target-driven with a passion for sales and customer engagement.
• Freshers with excellent communication skills are encouraged to apply.

Work Location

In-Person

Work Location: In person