We are a fast-growing cross-border digital service provider specializing in global payments, financial onboarding, and platform compliance. As part of our India-focused expansion, we are hiring an Operations Specialist in Dubai to help manage payment-related business workflows and support India-linked compliance initiatives.
Key Responsibilities:
- In this position, you will play a key role in delivering professional consulting services, helping clients solve business challenges, achieve strategic objectives, and build long-term partnerships.
- Handle inquiries from new and existing clients, following up on leads generated by marketing campaigns through calls, emails, or online communication to create high-quality engagement
- Ensure the achievement of quarterly business objectives, including project delivery and client satisfaction
- Execute lead generation activities to expand the corporate client base
- Conduct client needs analysis and provide customized consulting solutions that align with their strategic and business goals
- Proactively reach out to potential clients to identify new business opportunities Assist the team in scheduling client meetings, workshops, or project sessions
- Manage and maintain project, ensuring client information and project progress are accurate and up-to-date
- Collect and share industry and market insights to help the team refine services and strategies
- Oversee projects from contract signing to delivery, ensuring client satisfaction and recommending value-added services or follow-up projects when appropriate
Required Skills & Qualifications:
- Knowledge of India’s digital payment systems (e.g. UPI, IMPS, NEFT, RuPay).
- Experience in working in a team in sales-oriented environments
- Long term customer relationship approach
- Ability to identify process improvements
- Fluency in English
- Knowledge of client management
- Knowledge of Salesforce would be a plus
Salary & compensation:
- Base Salary
- Performance Bonus: based on KPIs
- Project-Based Incentives: Additional commission based on business contribution
Note: This is a full-time, in-office role based in Dubai. No recruitment or visa fees are charged at any stage.