Teller

Job Summary

The Teller is the first point of contact for customers at the branch and plays a vital role in delivering high-quality service. The role is responsible for processing routine financial transactions including deposits, withdrawals, remittance, transfers, check cashing, and payments while ensuring accuracy, efficiency, and compliance with bank policies and regulatory standards. Tellers are also expected to identify customer needs, promote suitable banking products, and contribute to branch sales and service goals.

Job Description

• Greet customers promptly and provide professional, courteous service at the counter.
• Process routine transactions such as cash deposits, withdrawals, transfers, check encashment, utility bill payments, and foreign currency exchange.
• Verify the accuracy and authenticity of customer documents, checks, and identification to prevent fraud.
• Balance cash drawers at the beginning and end of each shift, ensuring zero discrepancies.
• Maintain strict adherence to security procedures, cash-handling guidelines, and internal controls.
• Assist customers with inquiries, account information, and banking services.
• Refer customers to Personal Banking Officers or Relationship Managers for cross-selling opportunities (e.g., loans, credit cards, savings accounts).
• Monitor and report suspicious transactions in line with AML (Anti-Money Laundering) and compliance requirements.
• Support branch operations by preparing daily reports, reconciling transactions, and assisting in audits.
• Participate in sales campaigns and contribute to branch targets by identifying and referring potential leads.

Job Requirements

Education & Experience:

• Bachelor’s degree in Business, Finance, Accounting, or a related field
• Minimum 2 years of experience in banking, finance, or customer service (fresh graduates with strong aptitude are encouraged to apply).
• Arab Nationals Preferred

Job Type: Full-time

Pay: QAR6,000.00 - QAR6,500.00 per month

Education:

• Bachelor's (Preferred)

Language:

• Arabic (Preferred)