Teller - Foreign Currency Exchange

Overview

We are seeking skilled and outgoing individuals to join our dynamic team. As a Foreign Currency Exchange Teller, you will be responsible for providing excellent customer service while executing and managing currency exchange sales.

Location - Barton Creek Square

Key Responsibilities

• Greet and assist customers with basic currency exchange services
• Provide excellent customer service to enhance the customer experience.
• Process transactions accurately and efficiently in compliance with company policies and procedures.
• Balance till the beginning and end of each shift.
• Maintain a balanced till and ensure all transactions are recorded properly.
• Research discrepancies (short or over) and provide detailed explanation or resolution in a timely manner
• Handle currency and other financial instruments with a high degree of accuracy & security.
• Assist with opening and closing procedures of the branch.
• Follow all security procedures to protect against fraud and theft.
• Identify and report suspicious activities, ensuring compliance with company policies and procedures.
• Verify customer identification and ensure all necessary documentation is completed.
• Refer customers to appropriate personnel for complex issues
• Maintain up-to-date knowledge of company products, services, and policies.
• Collaborate with team members to achieve branch goals & improve customer satisfaction.
• Participate in ongoing training and development programs to enhance knowledge and skills.

Supervise Daily Operations:

• Oversee all branch activities, including teller operations, scheduling, safety, open and close procedures, and financial transactions.
• Teller Oversight including the processing of transactions to ensure accuracy, timeliness, and adherence to established procedures.
• Manage cash, including the handling of cash transactions, debit card sales, till balances and reconciliations, inventory, orders and shipments
• Tills balanced prior to the end of the shift
• Safe locking and Alarm set
• Incoming and Outgoings completed prior to the close of day.
• Morning and continuous verification of pending orders.

Customer Relationship Management

• Strive for excellence in customer satisfaction by answering questions, reducing wait times, and fostering a consistent and positive experience.
• Address and resolve complex customer service issues, ensuring high levels of customer satisfaction.

Key Competencies:

• Critical Thinking and Problem Solving
• Ability to lead, motivate, and manage a team effectively
• Strong verbal and written communication abilities.
• Aptitude for identifying issues and implementing effective solutions.
• Ability to make informed decisions quickly and confidently
• Strong focus on customer satisfaction and relationship management..
• Skilled in optimizing branch operations & ensuring compliance with policies.
• Excellent Communication and Interpersonal skills.
• Integrity and Trustworthiness
• Attention to Detail & Accuracy
• Teamwork
• Cash handling
• Strong numerical and analytical skills.
• Ability to work efficiently in a fast-paced environment.
• Basic computer skills.
• Data entry and reconciliation tasks.

This role does not require specific experience in foreign currency exchange.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person