Teller/CSR

This position is to perform all retail teller duties including customer service and sales functions, ensuring high-quality customer service in an expedient, efficient manner. This role involves treating all customer information with confidentiality, maintaining a professional appearance and demeanor, and developing a thorough knowledge of bank products and services. Additionally, the position requires adherence to policies and procedures to ensure smooth operations and customer satisfaction.

QUALIFICATIONS:

• Minimum of 1-year cash handling experience required.

• Minimum of 1-year customer service experience.

• High school diploma or equivalent required.

• Excellent interpersonal and oral communication skills.

• Effective communications skills.

• Basic typing and keyboard skills with ability to operate a 10-key by touch.

• Proficient in Microsoft Office, especially Word.

Preferred:

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• Bilingual is a plus but not mandatory

ESSENTIAL JOB DUTIES:

• Provide quality customer service.

• Work 40 hours per week.

• Follow Stone Bank's policies, procedures, and standards.

• Follow attendance policy.

• Maintain work area to reflect a neat and orderly workplace.

• Maintain customer confidentiality.

• Work in front window and drive through window simultaneously at times.

• Verify and organize money drawer; balance drawer and report any discrepancies.

• Perform payment and receiving functions, including deposits, withdrawals, check cashing, loan payments, close-outs, etc.

• Assist customers with their safe deposit boxes and apply box payments.

• Open deposit accounts for customers in accordance with policies and procedures.

• Issue Cashier’s Checks and Official Checks.

• Process night deposits, mail deposits, and ATM deposits in accordance with policies and procedures.

• Actively practice up-selling techniques and make cold calls in accordance

with any current or future sales programs.

• Accept Stop Payment Orders and Revocation of Authorization Orders.

• Assist customers with completing transaction dispute forms in accordance with policies and procedures.

• Order checks, debit cards, or any other supplemental products offered by the bank.

• Assist customers with submitting online or paper credit card applications in accordance with bank policies and procedures.

• Review and/or prepare various deposit reports and prepare paperwork for necessary maintenance, if needed.

• Assist customers with online, mobile, and telephone banking issues, such as password resets and log-in assistance.

• Answer phone calls and respond to customer questions in accordance with procedures.

• Take wire transfer orders from customers and send to Deposit Operations for processing.

• Practice Stone Bank’s security procedures.

• Complete all assigned computer-based and in-person training courses within the prescribed time period.

• Develop and maintain an in-depth knowledge of Stone Bank’s deposit products.

• Ensure Branch facility is opened and closed according to proper procedures as assigned or needed.

• Handle opening, closing, and maintenance of safe deposit boxes.

• Perform other duties as assigned by Supervisor.

BENEFITS

• Competitive salary and performance-based incentives.

• Health, dental, and vision insurance offered.

• 401(k) with company match

Paid time off and holidays

Note:

This job description is intended to provide a general overview of the position. Duties and responsibilities may change based on business needs.