TEMP Analyst - MQ Outbound Operations (Hotline Assistant)

** TEMPORARY OPPORTUNITY **
About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The TEMP Analyst - MQ Outbound Operations (Hotline Assistant) will provide clients and carriers immediate support by unlocking electronic seals (E-seals) remotely. This person will provide drivers, dispatchers, and carriers instructions on how to return electronic devices to Glovis. They will direct emergency phone calls to Glovis repairs, damage and claims teams and also provide incident reporting guidance to vendors, customers, carriers and drivers.
This person will assist drivers and dispatchers with downloading Glovis mobile application and access into Glovis TMS Portal "LOTS".
And also provide IT support and help with system related and equipment troubleshooting related questions from drivers, carriers and clients. She/He will perform clerical related tasks, such as validating proof of deliveries and obtaining written confirmation from clients that equipment was received in good condition. The TEMP Analyst will confirm inventory, systematically place and remove equipment on hold - and notify stakeholders of availability status changes.
Compensation
$22.00 per hour
Work Schedule & Hours

• 6 month contract
• Monday - Friday
• 4:00 am - 8:00 am PST [8:00 am - 10 am allows for meal break and travel to office]
• Must be available for an in-person training for 1 month. Once trained, this person will work remotely
• Occasionally will be asked to work extended hours, weekends, or holidays

Responsibilities

• Expected to answer phone calls from Monday through Friday during the hours of 4:00AM - 2:00PM, with a 2 hour break in between, allowing for meal break and commute to the office (Must live no further than 30 minutes from the office)
• Communicate over the phone and via email with carriers, drivers, and customers
• Responsible for ensuring equipment is delivered to the right location during regular normal business hours when unlocking E-seals
• Unlock electronic seals remotely during Outbound team non-working hours
• Immediately respond to emails, text messages, and phone calls
• Navigate LOTS, HAPN, and FleetUp applications, which provide visibility of equipment via GPS tracking coordinates
• Validate equipment has arrived to its destination and confirm if receiver has taken possession of it prior to unlocking the electronic seal
• Provide drivers, dispatchers, and carriers instructions on how to return the electronic devices to Glovis
• Contact stakeholders if the equipment is running behind schedule or requires permission to deliver earlier than anticipated
• Communicate effectively and clearly with vendors, drivers, receiving clerks, internal and external customers
• Guide drivers, dispatchers and carriers on how to complete the pickup and delivery process via Glovis Mobile Application
• Explain to dispatchers and carriers how to dispatch drivers in Glovis LOTS TMS
• Verify if equipment has left the plant
• Confirm inventory and send PODSs to clients
• Review and approve proof of delivery documents
• Other duties as assigned

Skills:

• Must be a good problem solver Required
• Ability to work independently and have a positive attitude Required
• Patient and kind when assisting drivers Required
• Strong written and communication skills Required
• Basic knowledge of Microsoft Outlook and programs (Excel, PPTX, Word) Required
• Experience utilizing Transportation and Yard Management Systems (TMS & YMS) Required
• Experience tracking cargo/containers in GPS tracking portals REquired
• Experience creating bills of lading/delivery receipts Required
• Navigate the Internet Required
• Experience downloading applications on mobile devices Required
• Knowledge of cargo container seals and GPS tracking devices Required
• Fluent in Spanish Preferred

Education & Experience

• HS Diploma/G.E.D Required
• 0 - 1 Years of Direct Experience in Logistics or Ecommerce Required
• 2 Years of Direct Experience in Logistics or Ecommerce Preferred
• Training in Microsoft Outlook, TMS, PPTX Required

Physical Requirements

• Ability to sit in front of a desk and/or in front of the computer for long periods
• Repetitive use of hand/grasping product, writing, and typing
• Possibility of domestic travel - 1%
• Lift up to 10lbs
• Carry up to 10lbs
• Stand/walk

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment with low-level noise exposure
• This position will be located in the San Diego, CA office
• Communication with employees and field partners will be primarily conducted via phone and email

The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.