Temporary Front Desk Clerk

Mission: The mission of Gene Slay’s Girls & Boys Club (GSGBC) is to empower girls and boys in the St. Louis metropolitan area, especially those who need us most, to realize their physical, intellectual, and emotional potential.

Vision: We aspire to help youth build strong, supportive relationships that allow them to safely explore and discover new skills, ideas and opportunities to reach their fullest potential.

Values: Deep Appreciation, Tailored Support, Social and Emotional Growth, Strong Relationships, Collaborations, Critical Thinking and Family Partnerships.

Organization Description:Since 2018, GSGBC has embraced trauma-informed care in its operations and service delivery to members and their families. Drawing from models like the Sanctuary Model, Missouri Model, and Conscious Discipline, the organization integrates trauma-informed principles into its culture and practices. Staff receive training to understand the impacts of trauma and effectively address related behaviors. The Conscious Discipline Model emphasizes safety, connection, and problem-solving, enhancing support for children’s emotional and behavioral needs. GSGBC is committed to fostering a supportive, empowering environment where members and families can thrive.

GSGBC offers afterschool and summer programming for youth ages 5-16, serving more than 700 youth annually. GSGBC supports youth development and holistic health with programs that include: Academics, Athletics, Character Building, Healthy Living, College & Career Readiness and The Arts. The Afterschool Program runs August through May, 2:30pm-7:30pm, a Summer Camp is offered June through July, 8:00 am-5:00 pm.

Primary Function: The Front Desk Clerk is responsible for assuring the safety of Club members by maintaining accurate record of attendance as well as greeting members and the public in a positive manner. They will work closely with Program Staff to ensure the Club adheres to the program schedule as set forth by the Director of Programs.

Schedule & Location: The Temporary Front Desk Clerk will work approximately 27.5 hours a week March - July. During the school year (March – May) the anticipated schedule is Monday – Friday, 2:00 – 7:30 pm, the schedule for Summer Camp (June – July) is TBD. This position will be located at GSGBC’s Soulard Campus.

Duties & Responsibilities:

• Monitor the front door; greet guests and members entering the Club
• Check youth in and out of the Club using TraxSolutions (Internal system)
• Ensure accurate real time attendance for emergency procedures
• Ensure safe dismissal of members to authorized pick-up person
• Answer all telephone calls in a prompt and courteous manner
• Keep youth and families abreast of upcoming events and important dates/days off
• Ensure compliance of public health and emergency protocols
• Review all membership applications for accuracy before accepting
• Assist Membership Coordinator with data entry of membership forms into TraxSolutions (Internal system)
• Accept payments for Club fees and submit to Finance Manager
• Administer warnings and fines to parents/guardians for late pick-up
• Maintain sign-in & out sheet for all programs
• Provide administrative assistance to Youth Services Manager and Director of Programs as requested

· Keep all necessary forms supplied

· Assist in administering First Aid to members as needed

· Maintain awareness of timetables of children arriving by bus/van to Club

· Knowledge of various school calendars

· Maintain organized workspace

· Maintain volunteer sign-in/out sheets

· Update and maintain Front Desk Manual

Requirements:

• Microsoft Office Suite experience and experience utilizing online databases
• Excellent attention to detail and accuracy, excellent verbal and written communication skills
• High school diploma required, associate or bachelor’s degree preferred
• Ability to self-start, take initiative, and work independently in a fast-paced environment
• Works collaboratively with other staff and management

· The ability to problem solve and process through critical thinking

· Must pass the health and employment requirements set by Missouri Department Elementary and Secondary Education as a condition of employment

Physical Requirements/Work Environment:

· Ability to sit or stand at a workstation for extended periods while performing front desk and administrative duties.

· Frequent walking, standing, and interaction with youth, families, staff, and visitors throughout the facility.

· Ability to lift and carry light materials such as files, forms, and office supplies (typically up to 20 lbs).

· Ability to use a computer, telephone, and other office equipment on a daily basis.

· Visual and auditory ability to monitor entry points, observe member activities, and respond to phone calls and in‑person inquiries.

· Ability to respond quickly in emergency situations, including assisting with attendance verification, safe dismissal, or evacuations.

· Ability to administer basic First Aid when necessary (training will be provided).

· Must meet all Missouri Department of Elementary and Secondary Education (DESE) health requirements, which may include medical clearance, TB testing, and other state-required screenings.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay: $16.50 per hour

Benefits:

• Employee assistance program

Work Location: In person