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Temporary Front Desk Support

Position Title: Front Desk Support Staff (Temporary – 8–12 Weeks)
Location: Hilton Head/Walterboro/Hampton, SC
Schedule: Monday – Friday | 8:30 AM – 5:00 PM

Position Summary:
Seeking a professional and highly organized Front Desk Support Staff member for a short-term 8–12 week assignment. This role is essential to daily clinic operations, supporting providers, patients, scheduling, and financial processes.

Responsibilities:

Scheduling & Administrative Support

  • Centralize scheduling for psychiatrists, nurse practitioners, clinicians, and service staff

  • Make reminder, cancellation, and rescheduling calls

  • Complete and process patient intakes

  • Answer and route incoming calls

  • Manage mail, faxes, and client correspondence

  • Provide clerical support including reports and scheduling

  • Ensure annual EMR documentation and electronic signatures are completed

Financial Responsibilities

  • Conduct annual client financial reviews

  • Route accounts receivable and maintain daily cash logs

  • Update CIS and complete ticket corrections

  • Maintain financial ledgers and post payments

  • Collect payments and complete daily deposits

  • Review balances with patients and encourage payment

  • Update insurance and payment information at each visit and annually

Clinic & Telehealth Support

  • Communicate with telehealth staff and coordinate services

  • Gather and relay required patient information to providers

  • Cross-train and provide coverage for administrative staff as needed

  • Maintain office equipment, inventory, and professional lobby presentation

Minimum Requirements:

  • High school diploma with two (2) years of clerical experience; OR

  • Associate degree in related field; OR

  • Three (3) years of clerical experience

  • Spanish-speaking ability strongly desired

  • Experience in a healthcare or behavioral health setting preferred


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