Temporary Retail Performance Analyst - The Landmark, NYC

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

POSITION OVERVIEW

The Temporary Analyst, Retail Performance will support with building The Landmark’s performance goals, and in partnership with Landmark Leadership, continuously review & drive performance across sales, retail KPIs, and non-selling activities.

The Temporary Analyst, Retail Performance must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people, and brand desirability. They will be open and approachable and will work with The Landmark teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

KEY ACCOUNTABILITIES

Business Intelligence & Retail Performance

• Provide daily reporting of both quantitative (sales-related) and qualitative (client experience-related) performance highlighting key focuses for the market such as sales, productivity and client experience metrics.
• Provide business intelligence to Landmark Leadership via trend analysis and competition benchmark.
• Leverage data analysis (product trends, productivity, strategic KPI) to promote 360 action plans.
• Provide regular follow-up and animation for local or global incentives/initiatives.
• Roll out and ensure adoption of Global Retail/Omni initiatives (Brilliance App, Retail Performance Dashboard, Wonder, Joy, etc.) with a transversal approach.
Initiate 360 initiatives to support priorities, addressing gaps in skills and ensuring buy in from the store population.

Client Experience Measurement & Insights

• Drive day-to-day business in The Landmark by leveraging retail performance tools (Client Experience Measurement, VOC, Daily T, KPI board, 1 to 1 touch base, etc.).
• Own, and leverage VOC and Client Experience Measurement results to drive focused action plans and change to align with the required client experience.
• Work in partnership with Finance and HR on FTE planning, productivity & optimization with the goal of delivering excellence through an elevated client experience. Partner with Workforce Management to deliver the optimal Match to Traffic.
Partner with Landmark teams, in particular Retail Learning and Client Development, to improve strategically set KPIs (Conversion Rate, AUR, Client Experience Measurement, NPS, and Clienteling).

Floor Exposure

• Once a day floor observation with the Landmark Leadership team (including VP & GM, Retail Director, Retail Performance Manager, Sales Directors, and Team Managers) to pinpoint opportunities and highlight successes. Leverage these insights to build action plans and holistic 360 strategies.
Coach, provide feedback and converse on the abilities of the retail population, ensuring adoption of retail performance mindset and tools.

QUALIFICATIONS

• High level proficiency in Excel, Word and PowerPoint. PowerBI experience preferred.
• Strong analytical skills, numerical agility, and a strategic, data-driven business mindset.
• Outstanding verbal and written communication skills.
• Adapts quickly and remains positive and solution focused.
• Consistently goes above and beyond to deliver accurate data and KPIs to drive business growth.
• Prior experience or a strong interest in the luxury retail market.
Ability to work on site at The Landmark 5 days a week, up to and including early mornings, evenings, weekends, and holidays based on business needs.

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.