Tenant Relation Officer

• Serve as the first point of contact for all tenant inquiries, concerns, and service requests, ensuring timely and professional resolution.
• Build and maintain strong long-term relationships with tenants by delivering a consistently high standard of customer service.
• Coordinate move-in and move-out procedures, including office inspections, key handovers, and welcome orientations.
• Monitor lease agreements, renewal timelines, and proactively communicate with tenants regarding upcoming renewals or changes.
• Collaborate with facilities, maintenance, and housekeeping teams to ensure all reported issues are addressed promptly.
• Conduct regular tenant visits and satisfaction surveys to identify areas of improvement and upselling opportunities.
• Maintain accurate records of tenant communications, service requests, complaints, and feedback in the CRM system.
• Support the sales team by generating leads and referrals through existing tenant networks.
• Ensure full compliance with company policies, UAE tenancy laws, and RERA regulations.

Pay: AED2,000.00 - AED3,500.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Hospitality: 1 year (Preferred)

Work Location: In person