Territory Manager

Job Title: Territory Manager

Overview:

We roast and package our coffee fresh daily, and our goal is to provide the freshest coffee in town to our customers.
We’re looking for a motivated, customer-focused individual to join our team in a role that blends customer service (25%), coffee equipment repair (25%), and sales (50%). If you enjoy working with people, and love fresh coffee, and like hands-on problem-solving, this is a great opportunity to learn and grow in a fast-moving industry.

Key Responsibilities:

· Provide friendly, professional route delivery service to offices, Convenient Stores, Restaurants and other coffee program partners

· Respond to service inquiries via phone, email, and in person, ensuring timely and accurate communication

· Perform basic repairs, diagnostics, and maintenance of coffee equipment (brewers, grinders, espresso machines, etc.)

· Support sales efforts by recommending coffee products, equipment upgrades, accessories, and service solutions based on customer needs

· Maintain accurate service logs, inventory updates, and order documentation

· Demonstrate equipment operation and best practices to customers when needed

· Help ensure the service area, van, and workspace remain organized and efficient

· Cold Call sales is a must. We need you to makes cold calls daily and build the territory. Half of your time will be prospecting, doing brew demoes with customers, and building report.

· Training – we will provide all of the training you will need to be successful!

Qualifications:

· Experience in customer service, equipment repair, or sales—preferably in the coffee industry—is helpful but not required

· Mechanical aptitude and willingness to learn coffee equipment troubleshooting

· Strong communication and problem-solving skills

· Comfortable interacting with customers in a friendly and professional manner

· Ability to manage multiple tasks and prioritize efficiently

· Valid driver’s license (if field service support is part of the role)

· Must able to lift 75 pounds

· Must be available on the weekend for emergency service

What We Offer:

· Competitive pay

· Hands-on training with coffee equipment and product knowledge

· 401k with Company Match

· Health Insurance

· All Major Ancillary benefits

· PTO

· Opportunities for advancement within the coffee service and sales field

· A supportive team environment and a growing company culture

· Employee discounts on coffee and equipment

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person