Test Automation Engineer

Project Role : Test Automation Engineer
Project Role Description : Use quality processes, automation tools, and methodologies to transform testing products and solutions. Run end-to-end quality engineering function with a focus on automation to improve control, accuracy and integrity.
Must have skills : Automated Testing
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: We are looking for an experienced Tester with a strong background in testing Java-based contact centre applications. The candidate should have hands-on experience in IVR testing, including functional, regression, and performance testing using JMeter, and manual testing techniques. This role involves validating the end-to-end IVR call flows, ensuring seamless integration with backend Java services, and verifying overall system stability and performance. Roles & Responsibilities: • Perform functional, regression, and integration testing of IVR systems and Java-based backend services. • Design and execute test cases and test scripts for end-to-end IVR call flow testing. • Conduct performance and load testing of IVR systems using JMeter. • Perform manual testing for new call flows, voice prompts, and routing logic. • Validate IVR behavior, DTMF input handling, and call transfer scenarios. • Collaborate with development and operations teams to troubleshoot issues and verify defect fixes. • Document test results, defects, and prepare test summary reports. • Ensure testing aligns with overall Contact Center quality standards and project timelines. Professional & Technical Skills: • 5–8 years of experience in Contact Center or IVR application testing. • Strong experience in testing Java-based applications and backend integrations. • Proficiency in JMeter for load and performance testing of IVR systems. • Good understanding of manual testing processes and test case design. • Experience testing end-to-end call flows — from call initiation to agent transfer. • Strong analytical and troubleshooting skills in complex telephony and IVR environments. • Familiarity with Contact Center concepts (SIP, call routing, CTI, etc.) is a plus. Additional Information: - This position is based at our Pune office. - A 15 years full time education is required.

15 years full time education