Tester III - SFDC Teter

3 - 5 Years
1 Opening
Bangalore, Chennai, Coimbatore, Hyderabad, Kochi, Mumbai, Noida, Pune, Trivandrum

Job Title: Salesforce Manual Tester – Field Service (FSL)

Experience Range:

• Total Experience: 3+ years in manual software testing

• Salesforce Testing Experience: At least 2+ years (preferably including Field Service Lightning)

Hiring Location:

Primary: Hyderabad/Chennai/Kochi/Trivandrum/Bangalore/Kolkata/Noida/Pune

Must Have Skills:

Manual Testing Expertise:

• Minimum 3+ years of experience in manual testing of Salesforce applications

• Proficient in creating and executing manual test plans, test cases, and test scripts

• Strong understanding of software testing methodologies (functional, integration, regression, system testing)

• Familiarity with bug tracking tools (e.g., Jira, Bugzilla, HP ALM)

• Experience in SOQL/SOSL for data validation and verification

Salesforce Platform Knowledge:

• Hands-on experience testing Salesforce Field Service (FSL) application

  • Work Order Management

  • Service Appointment Scheduling

  • Dispatch Console

  • Inventory Consumption

• Testing experience across Salesforce Clouds like Sales Cloud and Service Cloud

• Familiarity with Salesforce mobile application testing, especially offline features and data sync

Agile Methodology:

• Experience working in Agile/Scrum teams

• Participation in sprint planning, daily stand-ups, reviews, and retrospectives

Communication & Collaboration:

• Strong collaboration with cross-functional teams including developers, business analysts, and admins

• Excellent communication skills for reporting test results and raising defects

Good to Have Skills:

• Salesforce Field Service Consultant Certification

• Salesforce Administrator Certification

• ISTQB/ISEB Certification or equivalent testing certifications

• Familiarity with other Salesforce Clouds (e.g., Marketing Cloud, Experience Cloud, Data Cloud)

• Exposure to Salesforce automation tools such as:

  • Selenium

  • Provar

  • TOSCA

  • Katalon

Key Responsibilities:

• Design, write, and execute comprehensive manual test plans and test cases

• Test FSL mobile application functionality across various devices and platforms (including offline mode and sync)

• Perform functional testing on core FSL processes such as:

  • Work orders

  • Service appointments

  • Dispatching and scheduling

  • Inventory transactions

• Execute functional, integration, regression, and system testing

• Log, track, and manage defects using tools like Jira

• Work closely with developers and business stakeholders to understand requirements

• Validate data using SOQL/SOSL queries

• Perform sanity checks on test environments before testing cycles

• Assist in the creation of training materials and user documentation

• Contribute to continuous process improvement in the QA team

• Mentor junior testers, when required

Additional Comments:

• This role is ideal for a detail-oriented manual tester who is passionate about Salesforce Quality Assurance and eager to grow within the Field Service domain

• Candidates must have a proactive mindset and strong interpersonal skills to thrive in a collaborative Agile environment