Summary:

The Social Services Case Specialist develops, coordinates and delivers all direct case specialist services to patients and their families assigned to him/her, and performs other duties as directed.

Job Duties & Responsibilities:

Provide social services to patients and their families/significant others:

• Provide pre-admission consultation to community agencies, families, or patients.
• Conduct social services portion of Multi-Disciplinary Assessment Tool within 24 hours of admission.
• Obtain necessary consents for release of information as required by Hospital policy.
• Provide treatment services to the individual, group and family as required by program guidelines.
• Participate/lead patient/family/significant others education sessions.
• Implement goals, objectives and interventions as specified on the Master Treatment Plan within the therapeutic component of the patient’s program.
• Use knowledge and skills to collect and review information regarding the patient’s status.
  • Identify age-specific needs.
  • Provide interventions that are appropriate to the age of the patient population served.

• Make follow-up contact with patient as required by program guidelines.
• Work independently with minimal supervision.

Complete assignment and documentation within required time.

• Write clear, concise, and obtainable treatment goals in the treatment plan and weekly reviews for each problem on which Social Services intervenes.
  • Rewrite goals as necessary.
• Complete ongoing treatment documentation, as required, in accordance with program guidelines.
  • Document patient’s treatment status in medical record (progress notes section).
  • Update required forms related to discharge plans.

• Document discharge summary, identify patient’s progress, presenting problem, current status, and treatment recommendations at discharge.
  • Write discharge note at time of discharge.
• Follow through on discharge planning as directed by the case social worker.
• Prepare required written reports as assigned.
• Report and document suspected cases of physical, sexual abuse and/or neglect per Wisconsin law and in accordance with Hospital policy and procedure.
• Prepare required written reports as assigned.

Communicate professionally and accurately.

• Refer to and work with other departments and agencies as needed and in according to Social Services policies.
• Communicate immediately difficult problems with referents, patients, family members/significant others and co-workers to manager of Social Services.
• Keep the manager of Social Services or appropriate supervisor apprised of the situation.
  • Ask for supervision to assist with problem resolution, when appropriate.
  • Attend and participate in all department meetings as requested.

Be professional.

• Adhere to the Hospital’s dress code.
• Adhere to all established standards of practice.
• Comply with Hospital personnel and Social Services department policies and procedures. o Attend all mandatory in-services.
• Participate in Performance Improvement monitoring and evaluation activities, as requested.
• Report any safety hazards promptly to Environmental Services and the manager of Social Services.
• Comply with Hospital’s safety program and employee health program.

Promote department goals and mission of the Hospital:

• Communicate goals to fellow staff members.
• Demonstrate measurable goal achievement.
• Maintain department policies and procedures.
• Include requirements and guidelines from external agencies (i.e., JCAHO, state).
• Maintain and/or communicate to appropriate party function backlog at a set timeframe.
• Educate new staff in regard to regulations or requirements of those functions that relate to their areas or departments, as directed.
• Demonstrate acceptance and training of student interns in the department, as directed.

Demonstrate understanding of JCAHO and other regulatory agency compliance regulations:

• Involve self in the learning and application of standards relevant to the Social Services department.
• Participate in in-services/seminars and other meetings to increase involvement and awareness of regulations.
• Involve self in the education of other disciplines regarding Social Services department regulations.

Participate in Hospital committees, Performance Improvement team meetings and team projects, as directed:

• Demonstrate punctuality and preparedness.
• Demonstrate effective communication skills, if applicable.
  • Good organizational skills.
• Contribute in a positive, solution-focused manner.

Participate in the Performance Improvement program:

• Gain understanding of the Performance Improvement process.
• Apply the PI model to your department’s activities.
• Participate in and/or create PI teams that lead to improvement in other Hospital areas.
• Educate and involve self in the Hospital and Social Services department’s Performance Improvement plans.

Conduct self in a professional manner:

• Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
• Communicate with all individuals in a positive and professional manner.
• Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
• Communicate concerns and provide solutions for same.
• Attend outside seminars to promote professional growth.
• Demonstrate a positive and professional attitude toward parties outside the Hospital (patients’ families, visitors, vendors, etc.).
• Comply with the Hospital’s policies and procedures, including Human Resources, Infection Control and Employee Health policies and programs.
• Project professional image by wearing appropriate professional attire.

Education/Training Requirements:

• Master’s Degree, MS/MSW, required/established completion date for MSW or related mental health field. Completion date must have prior approval from the manager of Social Services and Human Resources director.
• A minimum of three (3) years’ experience in a similar capacity in a health care or related area.
• An understanding and thorough knowledge of consultation, the community and its resources, dynamics of human growth and behavior, and intervention skills and techniques.
• Ongoing education in the above areas.
• Current American Heart Association CPR certification or American Red Cross Professional Rescue is required upon hire. Annual re-certification required.
• Formal training in management of the aggressive patient within sixty (60) days of hire/transfer date. Annual re-certification is required.
• Employees at Child/Adolescent Day Treatment programs licensed under HFS §40 are required to have one year of experience working in a clinical setting serving children with mental health disorders.

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers InHealth, an initiative that works to eliminate the stigma of mental health challenges.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

• Health, dental, and vision insurance coverage for you and your family
• 401(k) retirement plan
• Employee share program
• Life/disability insurance
• Flex spending accounts
• Tuition reimbursement
• Health and wellness program
• Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)