Ticketing Agent

Important Note:

This position is open to Arabic speakers only. Applicants must have full professional fluency in Arabic (spoken and written). Applications that do not meet this requirement will not be considered.

Company Description

Since 2006, Trans Tour has grown to become a leading travel agency in the Middle East, specializing in airline ticketing, hotel bookings, and a wide range of travel and tourism services worldwide.

We are an IATA-accredited company, partnered with major airlines and hotel groups across the MENA region. With our headquarters in Dubai and an official branch in London, Trans Tour also operates through sister companies in Los Angeles, Amman, Riyadh, and Istanbul.

Our team consists of highly selected travel professionals, airline experts, and experienced staff committed to delivering exceptional service and client satisfaction.

Role Description

This is a full-time, on-site Ticketing Agent role based in Dubai. The Ticketing Agent will be responsible for assisting customers with booking and purchasing airline tickets, managing reservations, providing outstanding customer service, and driving ticket sales. The role also involves coordinating with airlines and addressing customer inquiries to ensure a seamless travel experience.

Responsibilities

• Handle airline ticket bookings and reservations using Amadeus GDS
• Manage hotel bookings and travel arrangements end-to-end
• Process visa appointments and related documentation
• Prepare and manage travel packages and MICE (Meetings, Incentives, Conferences, and Exhibitions) services
• Provide accurate, timely, and professional customer support
• Maintain strong client relationships and ensure high service standards
• Follow up on bookings, confirmations, and client requests

Qualifications

• Strong hands-on experience with Amadeus GDS (Mandatory)
• Proven experience in hotel bookings and travel coordination
• Experience handling visa appointments and documentation
• Experience in MICE and Corporate Events
• Experience in creating travel packages
• Minimum 2–3 years of experience in a similar role
• Excellent communication and customer service skills
• High attention to detail and ability to work under pressure

Languages

• English
• Arabic (Very Important)

Pay: AED3,500.00 - AED4,500.00 per hour

Expected hours: 45.0 per week

Experience:

• Amadeus GDS: 2 years (Required)

Language:

• Arabic (Required)

Work Location: In person