Tier 2 IT Support Technician

Company Description

1Above Technology is a leading technology solutions provider established in 2009, with a strong presence in the Greater Los Angeles area and servicing companies nationwide. Our highly experienced team is passionate about technology and delivering the best innovations in technological solutions. At 1Above, we believe in providing technology that works for you, not against you.

Role Description

We are seeking a highly skilled and motivated Tier 2 IT Technician to join our IT support team. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a customer-centric attitude. As a Tier 2 IT Technician, you will be responsible for providing advanced technical support, resolving complex IT issues, and ensuring the smooth operation of our clients' systems and networks.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Respond to and resolve escalated helpdesk tickets in a timely and efficient manner.
• Perform system diagnostics, maintenance, and repairs.
• Install, configure, and upgrade computer hardware, software, and peripherals.
• Monitor and maintain network infrastructure, including switches, routers, and firewalls.
• Collaborate with Tier 1 support staff to ensure a seamless support experience for clients.
• Document and track support requests, resolutions, and work performed.
• Assist in developing and implementing IT policies, procedures, and best practices.
• Participate in on-call rotation for after-hours support as needed.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Minimum of 2-4 years of experience in a technical support or IT helpdesk role. ( REQUIRED )
• Strong knowledge of Windows and Mac operating systems.
• Experience with network troubleshooting and configuration.
• Proficiency in troubleshooting hardware and software issues.
• Familiarity with Active Directory, Office 365, and other common enterprise applications.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Benefits:

• Competitive salary
• health, dental, and vision insurance available
• 401(k) plan with company match.
• Generous paid time off
• Professional development opportunities and support for certifications.
• Collaborative and inclusive work environment.

Compensation:

$30-35/hr based on experience