Tier II Refresh Technician

Job ID: 2610140

Location: Germantown, MD, US

Date Posted: 2026-03-11

Category: Engineering and Sciences

Subcategory: Field Technician

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: Public_Trust

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

JOB DESCRPTION:

SAIC is seeking a Junior Field Technician to support our Department of Energy client.

Primary duties will include:

• Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls
• Working with customers and IT Points of Contact to determine technical requirements for laptop, desktop, and/or thin client refresh replacements
• Imaging/configuring end-user workstation hardware – laptop, desktop, thin client
• Updating asset assignment and/or location in DOE's personalized Service Now instance (aka DAYS)
• Following checklist to ensure all required software installed correctly during imaging
• Submitting supplemental Service Now tickets as needed to support refresh customers.

Qualifications

Education and Experience Requirements:

• High School and three (3) years or more related experience.
• Must be a US Citizen
• Experience installing, replacing, troubleshooting hardware and software preferred
• Experience with MS Windows preferred Experience with ServiceNow
• Must be able to meet physical requirements of the position which involves a significant amount of standing, walking, bending, disconnecting and reconnecting cables and peripherals, physically picking up hardware. May involve reaching under desks, behind desks in potentially dirty/dusty locations.
• Ability to obtain and maintain a DOE BAO clearance (public trust equivalent)

Desired qualifications:

• A+ Preferred

Job location:

Primarily the Department of Energy's Germantown building, but some travel may be required between Washington, DC locations and the Germantown, MD location.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.