Tier One Help Desk Specialist

Job Title: Tier One Help Desk Specialist

Department: IT

Reports To: IT Supervisor

Location: Bloomington, Indiana

FLSA: Non-Exempt/Full time

Hourly: $18 - $21

POSITION PURPOSE

PTS Corp is seeking a Tier One Help Desk Specialist for our Bloomington, Indiana facility. This position will provide day-to-day support of the production and staff end users of the PTS Computing Network.

DUTIES: (include but not limited to)

Essential Functions

• Provide on-site and remote technical support for end users, software, and hardware.
• Troubleshoot and resolve hardware issues including workstations, laptops, printers, barcode scanners, and network components.
• Image and deploy workstations for new setups and replacements.
• Install, configure, and deploy new corporate approved software.
• Capture and log all support activity into help desk ticketing system.
• Manage, resolve, and update helpdesk tickets in a timely manner.
• Educate and train users on proper use of hardware, software, and other computer -related technologies.
• Participate in the development and implementation of IT policies and procedures.
• Focus on customer service and rapid response.

Other Duties: As assigned

REQUIREMENTS

Experience & Qualifications

• 6 months to 1 year experience in desktop support technician role.
• Familiarity with computers, networks, and traditional office suite packages.
• Knowledge of Windows 10 and MacOS
• Ability to install, remove, and troubleshoot software, hardware, and network components of PC’s.
• Ability to see, speak, hear, write, and understand English.
• Ability to lift approximately 50 lbs., without assistance, on a routine basis.
• Good hand-eye coordination.
• Effective communication skills
• Sustained attention to detail.
• CompTIA ITF or comparable required (On-the-job certification available).
• CompTIA A+ recommended.
• High School Diploma or equivalent required.

WORKING CONDITIONS

• General climate-controlled environment.
• Low to medium noise level.
• Meeting schedule deadlines.

WORKING HOURS: 7am – 3:30pm+ Per shift assignment with additional hours as necessary to meet production demands.

This job description is not a contract, express or implied, guaranteeing employment for any specific duration.

**We are not able to sponsor visas for this role at this time**

DISCLAIMER: The above information is intended to describe the general nature of this

position and is not to be considered a complete statement of all duties, responsibilities,

and requirements.