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TikTok Shop - Last Mile Solution Manager
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Global Operations
TikTok Shop - Last Mile Solution Manager
Location
:
Fontana
Employment Type
:
Regular
Job Code
:
A196540
Responsibilities
Team Overview
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
We are looking for a highly analytical and operationally strong Last Mile Solution Manager to support our rapidly growing e-commerce platform. This role focuses on building and optimizing last-mile delivery solutions for high-volume parcel shipments across multiple markets. The ideal candidate has strong experience in e-commerce logistics, works well in a fast-paced environment, and understands how to integrate carriers, delivery partners, and tech-driven routing to create a seamless consumer experience.
This role requires a blend of operational expertise, vendor management, data analysis, and project execution to ensure fast, reliable, and cost-effective delivery for merchants, creators, and end customers.
Responsibilities
1. Last-Mile Operations & Network Optimization
Minimum Qualifications
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $105600 - $197600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Shop - Last Mile Solution Manager
Location
:
Fontana
Employment Type
:
Regular
Job Code
:
A196540
Responsibilities
Team Overview
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.
We are looking for a highly analytical and operationally strong Last Mile Solution Manager to support our rapidly growing e-commerce platform. This role focuses on building and optimizing last-mile delivery solutions for high-volume parcel shipments across multiple markets. The ideal candidate has strong experience in e-commerce logistics, works well in a fast-paced environment, and understands how to integrate carriers, delivery partners, and tech-driven routing to create a seamless consumer experience.
This role requires a blend of operational expertise, vendor management, data analysis, and project execution to ensure fast, reliable, and cost-effective delivery for merchants, creators, and end customers.
Responsibilities
1. Last-Mile Operations & Network Optimization
- Develop and manage scalable last-mile delivery solutions for a high-growth e-commerce platform
- Optimize routing, zone coverage, and service models to achieve faster and more reliable delivery
- Lead continuous improvement initiatives to reduce delivery lead time and cost-per-package
- Monitor daily delivery performance, capacity, and exceptions across all carrier partners
- Support onboarding of new carriers by defining routing entry criteria and integration requirements
- Support product launches, promotions, and major sales events by planning delivery capacity
- Work closely with Strategy & Business analytical teams to set cost-per-package and lead time goals
- Work with merchant operations, warehouse / fulfillment teams, customer service, and product teams to ensure seamless end-to-end delivery
- Build and analyze dashboards for on-time delivery rate, first-attempt success, cost per order, and exception trends
- Identify operational bottlenecks and recommend data-driven solutions
- Collaborate closely with data, product, and engineering teams to enhance system logic and routing algorithms
- The role may also involve carrier management tasks per assigned by team leader
Minimum Qualifications
- Bachelor’s degree in Supply Chain, Logistics, Business, Data Analytics, or related field
- 3+ years of experience in e-commerce logistics, parcel delivery, last-mile operations, or platform fulfillment
- Strong understanding of parcel networks, delivery SLAs, and carrier performance management
- Advanced Excel/Sheets skills; experience with data dashboards (Tableau, Power BI, Looker)
- Ability to manage multiple projects in a fast-paced, high-growth environment
- Strong communication and negotiation skills with internal teams and external carriers
- Experience in modern e-commerce platforms
- Familiarity with OMS/TMS systems, routing tech, or delivery optimization tools
- Proficient SQL or data analytics skills
- Experience designing new logistics programs (same-day, next-day, regional carrier onboarding, etc.)
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $105600 - $197600 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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