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TikTok Shop - Operations Integrations Manager, Logistics Dispatch Systems & Process Readiness
Responsibilities
We are seeking a hands-on leader to own end-to-end system and process readiness for the Logistics Dispatch and Transportation execution layer. This role is accountable for building scalable SOPs, driving training and operational readiness, and ensuring dispatch, handoff, and transportation system capabilities are successfully deployed and adopted across Middle Mile, Last Mile, and carrier partners.
This role operates at the intersection of Middle Mile, Last Mile Operations, Transportation, Sorting Centers, Product, Engineering, and 3P Carriers, translating complex transportation and dispatch system capabilities into simple, executable processes, clear documentation, and effective training programs that enable consistent, high-quality execution at scale.
The ideal candidate is an execution-focused leader who can take ownership, simplify ambiguity, and deliver practical solutions that work in live transportation environments.
Key Responsibilities
Dispatch & Transportation Process Ownership
- Own the design, documentation, and continuous improvement of dispatch, load planning, carrier handoff, and transportation execution SOPs
- Standardize end-to-end processes across Middle Mile and Last Mile dispatch workflows
- Translate transportation system capabilities into clear, executable operational processes
- Ensure SOPs are scalable, audit-ready, and aligned across sites and 3P carriers
Training & Operational Readiness
- Design and deliver training programs, playbooks, and certification materials for dispatch teams, site operators, and 3P transportation partners
- Lead system readiness and launch preparedness for new dispatch tools, TMS features, and transportation workflows
- Own training strategy for new lane launches, carrier onboarding, and major system or process changes
- Ensure teams and partners are fully enabled to execute new workflows with high quality and compliance
Cross-Functional Program Leadership
- Partner closely with Middle Mile, Last Mile, Transportation, Sorting Center Ops, Product, and Engineering teams
- Act as the operational voice in transportation and dispatch system design
- Drive alignment across internal teams and external carriers to deliver against readiness milestones
- Own end-to-end execution for dispatch and transportation system rollouts across multiple regions and sites
Problem Solving & Continuous Improvement
- Identify execution gaps, failure modes, and friction points across dispatch and transportation workflows
- Design simple, practical solutions to complex transportation and system challenges
- Lead root cause analysis for missed SLAs, handoff failures, and dispatch defects
- Implement sustainable fixes through process, system enhancements, or training updates
Documentation, Communication & Change Management
- Develop clear, high-quality documentation including SOPs, job aids, carrier playbooks, and training materials
- Communicate changes, expectations, and readiness requirements clearly to internal teams and 3P partners
- Drive structured change management to ensure adoption and sustained execution
- Provide leadership-level updates on readiness, risks, and execution status
Qualifications
Minimum Qualifications:
- Bachelor’s degree in Supply Chain, Logistics, Operations, Engineering, Business, or a related field
- 3+ years of experience leading cross-functional programs in transportation, logistics, dispatch, or supply chain environments
- Experience owning process design, SOPs, training, and operational readiness in transportation or multi-site networks
- Experience working across Middle Mile, Last Mile, Transportation, Operations, Product, Engineering, and/or 3P carriers
- Strong written and verbal communication skills, with demonstrated ability to create clear, executable SOPs and training materials
- Proven ability to lead through ambiguity and drive execution without perfect information
Preferred Qualifications:
- Experience with TMS, dispatch systems, load planning tools, and transportation execution platforms
- Exposure to carrier onboarding, lane launches, and transportation network scaling
- Familiarity with SLA management, carrier performance management, and exception handling
- Experience supporting new transportation tools or major workflow changes
- Demonstrated ability to simplify complex transportation systems into frontline-ready processes
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $115520 - $209380 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
We are seeking a hands-on leader to own end-to-end system and process readiness for the Logistics Dispatch and Transportation execution layer. This role is accountable for building scalable SOPs, driving training and operational readiness, and ensuring dispatch, handoff, and transportation system capabilities are successfully deployed and adopted across Middle Mile, Last Mile, and carrier partners.
This role operates at the intersection of Middle Mile, Last Mile Operations, Transportation, Sorting Centers, Product, Engineering, and 3P Carriers, translating complex transportation and dispatch system capabilities into simple, executable processes, clear documentation, and effective training programs that enable consistent, high-quality execution at scale.
The ideal candidate is an execution-focused leader who can take ownership, simplify ambiguity, and deliver practical solutions that work in live transportation environments.
Key Responsibilities
Dispatch & Transportation Process Ownership
- Own the design, documentation, and continuous improvement of dispatch, load planning, carrier handoff, and transportation execution SOPs
- Standardize end-to-end processes across Middle Mile and Last Mile dispatch workflows
- Translate transportation system capabilities into clear, executable operational processes
- Ensure SOPs are scalable, audit-ready, and aligned across sites and 3P carriers
Training & Operational Readiness
- Design and deliver training programs, playbooks, and certification materials for dispatch teams, site operators, and 3P transportation partners
- Lead system readiness and launch preparedness for new dispatch tools, TMS features, and transportation workflows
- Own training strategy for new lane launches, carrier onboarding, and major system or process changes
- Ensure teams and partners are fully enabled to execute new workflows with high quality and compliance
Cross-Functional Program Leadership
- Partner closely with Middle Mile, Last Mile, Transportation, Sorting Center Ops, Product, and Engineering teams
- Act as the operational voice in transportation and dispatch system design
- Drive alignment across internal teams and external carriers to deliver against readiness milestones
- Own end-to-end execution for dispatch and transportation system rollouts across multiple regions and sites
Problem Solving & Continuous Improvement
- Identify execution gaps, failure modes, and friction points across dispatch and transportation workflows
- Design simple, practical solutions to complex transportation and system challenges
- Lead root cause analysis for missed SLAs, handoff failures, and dispatch defects
- Implement sustainable fixes through process, system enhancements, or training updates
Documentation, Communication & Change Management
- Develop clear, high-quality documentation including SOPs, job aids, carrier playbooks, and training materials
- Communicate changes, expectations, and readiness requirements clearly to internal teams and 3P partners
- Drive structured change management to ensure adoption and sustained execution
- Provide leadership-level updates on readiness, risks, and execution status
Qualifications
Minimum Qualifications:
- Bachelor’s degree in Supply Chain, Logistics, Operations, Engineering, Business, or a related field
- 3+ years of experience leading cross-functional programs in transportation, logistics, dispatch, or supply chain environments
- Experience owning process design, SOPs, training, and operational readiness in transportation or multi-site networks
- Experience working across Middle Mile, Last Mile, Transportation, Operations, Product, Engineering, and/or 3P carriers
- Strong written and verbal communication skills, with demonstrated ability to create clear, executable SOPs and training materials
- Proven ability to lead through ambiguity and drive execution without perfect information
Preferred Qualifications:
- Experience with TMS, dispatch systems, load planning tools, and transportation execution platforms
- Exposure to carrier onboarding, lane launches, and transportation network scaling
- Familiarity with SLA management, carrier performance management, and exception handling
- Experience supporting new transportation tools or major workflow changes
- Demonstrated ability to simplify complex transportation systems into frontline-ready processes
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​
Job Information
【For Pay Transparency】Compensation Description (Annually)
The base salary range for this position in the selected city is $115520 - $209380 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) Candidates:
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.
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