TikTok Shop - Regional Transportation Manager

Global Operations

TikTok Shop - Regional Transportation Manager

Location
:

Carol Stream

Employment Type
:

Regular

Job Code
:

A03394

Responsibilities

Team Overview
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via seamless integrated FBT product solution and operation.

TikTok Shop's Supply Chain & Logistics is looking for an experienced highly organized and detail-oriented Operations Manager to oversee our logistics operations, focusing on ensuring smooth line haul and last-mile delivery processes. The ideal candidate will have a strong background in transportation management and will be responsible for managing carrier performance, resolving transportation-related issues, and driving initiatives to enhance operational efficiency. The Transportation Operations Manager will work closely with partner teams, including customer service, to ensure seamless coordination and delivery of services.

This role can be based in either Carol Stream or Joliet, IL with the ability to be able to support both sites.

Responsibilities:

• Manage day-to-day logistics operations, including linehaul and last-mile delivery processes
• Oversee carrier performance to maintain transportation performance metrics and adherence to Service Level Agreements (SLAs)
• Coordinate with partner teams, particularly customer service, to resolve transportation-related issues and ensure -customer satisfaction
• Lead initiatives to solve logistical challenges and identify opportunities for operational improvement
• Utilize Transportation Management Systems (TMS) and other operational programs for effective freight management and tracking.

Qualifications

Minimum Qualifications

• 5+ years of experience in logistics operations management, with a proven track record of successfully managing transportation operations and driving efficiency improvements
• Strong analytical skills with the ability to interpret data and make data-driven decisions
• Experience working with third-party logistics providers and carriers
• Knowledge of regulatory requirements and best practices in transportation and logistics management
• Demonstrated leadership abilities and experience in leading cross-functional teams
• Willingness to travel up to 25% of the time to oversee operations and meet with partners and vendors

Preferred Qualifications

• Continuous improvement, Lean Six Sigma, Kaizen experience
• Writing training documents and standard operating procedures
• Certification in logistics or supply chain management (e.g., CSCP, CPIM)

Job Information

【For Pay Transparency】 Compensation Description (Annually) - Illinois

The base salary range for this position in the selected city is $105600 - $197600 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

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The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

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Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

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We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

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Diversity & Inclusion

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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

https://tinyurl.com/RA-request