TimeKeeping Clerk

Remote Senior Timekeeping Specialist

Role Summary

The Senior Timekeeping Specialist is responsible for the day-to-day management of timekeeping remediation and escalation activities. This role ensures consultants can access and complete time entry, proactively monitors for missing or incomplete time, and drives follow-up and escalation efforts to resolve issues quickly and accurately.

The ideal candidate is highly organized, detail-oriented, and comfortable managing high-volume operational work while partnering across multiple teams to maintain compliance and operational efficiency.

Key Responsibilities

Missing Time Remediation

• Own the remediation process for missing time, including triage, outreach, tracking, and closure of outstanding items
• Execute a structured approach to address both current and historical missing time entries
• Document resolutions, unresolved issues, and items requiring escalation or leadership decisions
• Provide direct support to contractors and consultants via phone and email regarding time entry questions and issues
• Guide consultants through required time submission processes to ensure timely completion
  
  

Timekeeping Escalation Management

• Manage timekeeping escalations from initiation through resolution
• Ensure consultants understand time entry expectations and required actions
• Proactively escalate situations when time is missing, incomplete, or non-compliant
• Coordinate with internal stakeholders to resolve issues impacting time submission
  
  

Access and Issue Resolution

• Identify, track, and troubleshoot issues preventing time entry, including access, provisioning, or data-related barriers
• Partner with cross-functional teams to resolve system or process-related blockers
• Monitor recurring issues and identify patterns for process improvement and follow-up
  
  

Compliance Monitoring and Follow-Up

• Monitor time entry activity to ensure completion and compliance
• Conduct proactive follow-up with consultants and stakeholders regarding outstanding time submissions
• Apply consistent escalation practices when expectations are not met
  
  

Operational Reporting

• Maintain accurate tracking of missing time, active cases, and escalation statuses
• Provide regular updates on backlog progress, aging items, and unresolved issues
• Highlight risks, trends, and items requiring additional support or decision-making
  
  

Scope and Responsibilities

• Accountable for the daily execution of timekeeping remediation, monitoring, and escalation activities
• Supports operational compliance and reporting efforts
• Does not own financial outcomes, policy decisions, or upstream process governance
  
  

Success Measures

• Reduction in aged missing time items
• Timely resolution and closure of escalations
• Improved consistency and compliance in time entry completion
• Accurate and transparent reporting on outstanding issues and backlog status
  
  

Qualifications & Skills

• Strong attention to detail and follow-through
• Ability to manage high-volume operational workloads effectively
• Excellent verbal and written communication skills
• Strong problem-solving and issue-resolution abilities
• Ability to work cross-functionally and coordinate with multiple teams
• Persistence and professionalism in follow-up and escalation management
• Experience with timekeeping, workforce management, or operational support processes preferred
  
  

Preferred Experience

• Experience supporting contractor or consultant populations
• Familiarity with timekeeping systems and compliance monitoring
• Prior experience in operational support, workforce administration, or shared services environments
  
  

Job Type & Location

This is a Contract position based out of Vernon Hills, IL.

Pay And Benefits

The pay range for this position is $24.00 - $28.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jun 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.