Title Clerk-Admin/clerical

Description:

Americas Auto Auction – Kansas City looking for a detail-oriented Title Clerk to join our fast-paced auction team! In this role, you’ll be responsible for accurately processing vehicle titles in compliance with state and agency guidelines—helping us keep customers happy and operations running smoothly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately process incoming titles daily from dealerships, match the consignor checks daily to the title and invoice.
• Answer customer inquiries or concerns in person, e-mail, fax or telephone in a professional, customer- focused manner.
• Open and accurately record incoming titles daily according to established procedures.
• Troubleshooting and problem resolution specific to titles; odometer discrepancies, power of attorney, etc.
• Match sold titles with invoices; receive titles in ASI “not solds”
• Responsible for recording floor plans
• Performing auto checks on vehicles
• Maintains a professional, calm manner when negotiating with difficult or upset customers.
• Maintains a high level of confidentiality.
• Contributes to and encourages others to demonstrate a team focused, values based, service culture throughout the company.
• Contributes to effective operations by providing support where and when as needed on sale/customer promotion dates.
• Performs other duties as assigned or requested to assure optimum service levels.

Requirements:

Qualifications:

This position requires a high school diploma or equivalent and a minimum of one- year office experience, or an appropriate combination of experience and education. The position requires office skills including personal computer, Microsoft products (Word for Windows, Excel, Outlook), 10-key and the ability to operate other office equipment. Experience as a Title Clerk is preferred.

Here’s a taste of the benefits we offer:?

• 401K with Matching
• Competitive Pay
• Medical, Dental, Vision
• Life Insurance
• Short- and Long-term disability
• Critical Illness
• Paid Holidays
• Paid time off
• AD&D Insurance
• Employee Assistance Program (EAP)
• educational assistance, parental leave, and more!

Our daily mission is simple and straightforward: to provide high quality service and operational execution for dealers and institutional customers.

America’s Auction is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.