TL Domestic AR

• Job Purpose: Write the purpose for which the job exists
  
  

To supervise and ensure accurate and timely processing of all domestic accounts receivable transactions (invoice booking, receipt application, reconciliations, query management, LC coordination), while leading Process Leads and Associates. The role ensures SLA adherence, accounting accuracy, GST/TDS compliance, timely closure, and strong coordination with Sales & Marketing for key customer account management.

• Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge internal and external) to the jobholder in the context of the Business / Unit / Function / Department / Section
  
  

Key Responsibilities And Accountabilities

• Allocation of daily work and productivity monitoring.
• Resolve delays in receiving inputs from Sales, Plants, BFMs.
• Ensure SLA compliance for invoice booking and receipt posting.
• Manage key customer accounts, reconciliations, overdue tracking.
• Coordinate with Marketing for LC establishment and documentation submission.
• Track unapplied transactions, overdue invoices, and channel finance delays.
• Manage issuance of CD credit notes and accounting of provisional liabilities.
• Handle Tax/Statutory/Internal audit documentation and respond to queries.
• Ensure compliance with accounting guidelines, GST/TDS rules.
• Strengthen AR governance for timely closure and reporting.
• Drive process improvements and automation initiatives.
  
  

Major Challenges Associated With These Responsibilities

• Resource Allocation & Productivity: Managing diverse capability levels across team, sustaining quality under peak workload, ensuring coverage during absences, balancing daily productivity with accuracy.
• Stakeholder Coordination & Dispute Resolution: Dependence on multiple upstream functions (Sales, Plants, BFMs) for accurate inputs, resolving disputes without direct authority, aligning priorities across business units.
• SLA & Accuracy Management: Meeting strict SLA timelines for invoice and receipt posting, achieving high accuracy (99.5%+), managing escalations and exceptions effectively.
• Team Development & Knowledge Management: Keeping team updated on ERP/SAP changes, GST/TDS regulations, managing learning gaps and staff turnover risks.
• Key Customer Account Management: Handling complex reconciliations, LC submission timelines, overdue escalations, ensuring zero revenue leakage.
• LC & Channel Finance Operations: Tracking unapplied cash, LC documentation, coordinating with banks for resolution, ensuring timely collection through LC and channel finance.
• CD Customer & Provisional Accounting: Ensuring accuracy in CD credit notes and provisional entries before closing, aligning with BFMs on monthly liability MIS.
• Audit & Compliance Management: Preparing documentation for audits, managing multiple audit types simultaneously, ensuring evidence accuracy and zero audit observations.
• Data Quality & Unapplied Transactions: Resolving unapplied items, addressing root causes, maintaining clean subledger data across high-volume operations.
• Balancing Speed & Quality: Maintaining accuracy without compromising speed, implementing QC checks efficiently.
• Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For majority of jobs typically there could be 4 - 7 key result areas) - Maximum 10 KRAs can be updated
  
  

Key Result Areas

Supporting Actions

AR Processing & Accuracy

• Ensure timely recording of domestic receivables.
• Track unapplied items and ensure accurate matching.
• Strengthen AR governance for month-end closure.
• Maintain 99.5%+ accuracy.
  
  

SLA Compliance & Query Resolution

• Resolve queries within SLA.
• Coordinate with internal teams for timely inputs.
• Handle escalations and exceptions effectively.
  
  

Key Customer Account Management

• Perform reconciliations.
• Track overdue invoices & delayed collections.
• Manage LC submissions and provisional accounting.
• Issue CD credit notes.
  
  

Team Management & Development

• Identify training needs.
• Provide system and regulatory updates.
• Conduct quality checks and give feedback.
• Monitor productivity.
  
  

Audit & Compliance

• Prepare audit documentation.
• Ensure compliance with GST/TDS and accounting guidelines.
• Maintain audit-proof documentation.
  
  

Process Improvement

• Identify bottlenecks.
• Recommend and implement improvements.
• Support automation initiatives.
• Technical Competencies
  
  

Competency

Proficiency

Definition

Domestic AR Processing

Advanced

Invoice posting, receipt application, credit notes, reconciliation.

ERP – AR Module

Advanced

FB01/FB02/F-28/F-32, customer master, subledger.

GST & TDS Compliance

Intermediate

Sales GST, TDS rules, documentation.

Reconciliation

Advanced

Unapplied resolution, aging, SOA.

LC & Channel Finance

Intermediate

Documentation, tracking, coordination.

Excel & Data Management

Advanced

Pivots, VLOOKUP, validation.

Process Governance

Intermediate

SLA management, QC checks.

Audit & Documentation

Intermediate

Evidence preparation, audit support.

Behavioural Competencies

Team Leadership

Guide team, allocate priorities, monitor performance.

Problem Solving

Resolve disputes, identify RCA, manage escalations.

Attention to Detail

Ensure accuracy in invoices, receipts, reconciliations.

Communication

Clear coordination with Sales, Plants, Customers.

Customer Service Orientation

Timely query closure with quality.

Results Orientation

Meet SLA, accuracy, TAT goals.

Adaptability

Handle volume peaks, system changes.

Stakeholder Management

Influence without authority.