TMO Governance & Strategy Manager

Industry: Banking / Financial Services

Job Purpose

The Governance & Strategy Manager will support the Head of the Technology Management Office (TMO) in driving the execution of CIO priorities through robust governance, strategic tracking, and cross-functional coordination across Technology units. The role is responsible for managing and tracking action items emerging from key governance forums such as MBO, SteerCo, and Governance Day, ensuring timely closure and visibility to leadership.

A key focus will be the design and maintenance of the CIO Dashboard, consolidating inputs from all Technology units to track KPIs and provide a comprehensive view of performance, strategic alignment, and delivery progress. The role will also work closely with the Transformation Office to maintain visibility over all Technology projects, ensuring alignment with strategic goals and timely reporting of progress, risks, and dependencies.

Additionally, the incumbent will coordinate with HR to ensure organizational structures across Technology are accurate, current, and supportive of strategic workforce planning, while preparing high-quality executive reports and presentations for senior leadership and governance bodies.

Key Result Areas

1. Governance Forum Action Management

• Own end-to-end tracking of action items arising from key governance forums including MBO, SteerCo, and Governance Day.
• Ensure timely follow-up, closure, and escalation of actions, maintaining a centralized and auditable repository.
• Provide regular updates and summaries for leadership visibility.

2. CIO Dashboard Development & Maintenance

• Design and maintain a dynamic CIO Dashboard that consolidates strategic priorities, KPIs, initiative statuses, and governance metrics.
• Ensure real-time accuracy by coordinating with Technology units and support functions.

3. Technology KPI Consolidation & Reporting

• Collect, validate, and report unit-level KPIs across all Technology domains.
• Ensure alignment with CIO objectives and strategic scorecards, highlighting performance trends and gaps.

4. Project Portfolio Oversight

• Partner with the Transformation Office to maintain an up-to-date view of all Technology projects.
• Track project milestones, health, risks, and dependencies to support strategic reporting.

5. Organizational Structure Governance

• Liaise with HR and Technology leads to ensure organizational structures accurately reflect reporting lines and responsibilities.
• Support reviews and restructuring aligned with strategic workforce planning.

6. Executive-Level Reporting & Communication

• Prepare high-quality reports, presentations, and briefing materials for the Head of TMO and senior leadership.
• Ensure communications are concise, consistent, and strategically aligned.

7. Stakeholder Engagement & Coordination

• Act as a central coordination point across Technology units, HR, and other support functions.
• Facilitate seamless communication and alignment on governance and strategic initiatives.

8. Governance Process Optimization

• Continuously assess and enhance governance tracking, reporting, and dashboarding processes.
• Introduce automation and standardization to improve efficiency and reduce manual effort.

9. Risk & Issue Monitoring

• Identify and track governance-related risks and issues across strategic initiatives.
• Support mitigation planning and timely escalation to leadership.

10. Knowledge Management & Documentation

• Maintain structured documentation of governance decisions, frameworks, and organizational changes.
• Ensure accessibility, version control, and compliance with internal standards.