TMS Team Lead - Outpatient

At Anew Era TMS & Psychiatry, our team of dedicated psychiatrists, psychologists, psychiatric nurse practitioners, and licensed therapists offers customized, comprehensive care designed around your needs. We provide a range of options, including in-person and online therapy, medication management, and advanced interventional treatments like transcranial magnetic stimulation (TMS) therapy, ketamine, and esketamine—all delivered in a safe and compassionate environment. With access to most commercial insurance plans, we make quality mental health care more accessible, helping you uncover the right path to wellness.

Position Summary:
The TMS Team Lead is responsible for overseeing the day-to-day operations of Transcranial Magnetic Stimulation (TMS) services within a mental health or neurology practice. This role ensures high-quality patient care, staff coordination, and procedural compliance with clinical standards and regulatory guidelines.

Essential Job Functions:

• Successful completion of TMS Certification (training and certification provided during the initial period of employment).
• Works under the supervision of Lead Patient Care Coordinator.
• Treating patients with our TMS system who are suffering from mental illness.
• Must be flexible and willing to travel to different offices if needed.
• Ability to work unattended with the patient in the office.
• Record/Audit patient encounter notes in the electronic health record (EHR), including diagnosis, medical history, medications, and treatment plan in the system.
• Ability to maintain professional appearance and demeanor, and interface well with patients in a mental-health setting required.
• Directs, administers, and controls the day-to-day TMS Technicians operations.
• Provides leadership, support, and guidance to facility management.
• Ensures compliance with company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.
• Works closely with the Lead CC on call-out coordination and response management.
• Provides informal feedback on an ongoing basis.
• Dealing with complexity, analyzing information, and implementing company vision.
• Ensures and promotes the development through coaching and training.
• Ensures a strong communication process between all managers and staff.
• Ensures all employees receive the appropriate training and education, including ongoing compliance training.
• Helps create and implement corporate TMS presentation for quarterly meetings.
• Attend and helps facilitate weekly meetings with the TMS Technicians.
• Manages and reduces appointment gaps when possible.
• Reaches out to patients that are not consistent with attending appointments.
• Directly follows up with current and past patients.
• Travelling is required in all seven offices.

Core Competencies:

• Ability to work independently and collaboratively.
• Time management to manage a variety of tasks.
• Interpersonal skills to interact positively with patients.
• Friendly demeanor and excellent communication skills and ability to work well with a team.

Knowledge, Education, & Experience:

• Leadership and training experience skills 3 years minimum
• Associates or bachelor’s degrees are strongly preferred.
• Excellent customer service skills 3 years minimum.
• Direct patient care experience 3 year minimum.
• Previous TMS experience required.
• Mental health experience required.

Physical Demands:
The physical demands outlined here represent those that are typically required of an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

While performing the duties of this job, the employee is regularly required to do the following:

• Engages in sustained power grasping and pushing/pulling motions
• Exposure to dust, gas, odors, liquids, or fumes
• Intermittent lifting and carrying up to 40 pounds, transporting object usually by hand, arm, or shoulder
• Hand/eye coordination: Performing work using both
• Working with hands: Seizing, holding, and grasping
• Able to lift by raising or lowering an object from one level to another
• The ability to respond quickly to emergency situations, which may involve running or moving rapidly.
• Frequent standing and walking for extended periods, often throughout the entire shift.
• Potential exposure to infectious diseases, bloodborne pathogens, and hazardous materials, requiring adherence to safety and PPE protocols.

Arbitration Agreement:
As a condition of employment, all candidates must agree to and sign a pre-employment arbitration agreement. This agreement requires that any disputes arising out of or related to employment with Discovery Practice Management will be resolved through binding arbitration rather than through litigation in court.

Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.