TOC Technician

Job Summary
Technical Operations Center Technician position is a full time opportunity for an individual with prior, hands-on experience working in a multi-site, Contact Center focused environment. In this role you will be responsible for proactive and reactive security and network monitoring of all Consumer Cellular internal and external network, application, and hardware environments. You will utilize analytical and problem solving skills to identify, triage, and escalate issues to security engineers, network specialists, system engineers, and local helpdesk technicians. You will be working within a group of highly motivated Information Technology professionals committed to keeping Consumer Cellular #1.

You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

Duties and Responsibilities

• Monitor information on all network sites with the use of various monitoring tools
• Monitor security tools for active alerts and work with corporate security to resolve them
• Identify and resolve or escalate any possible outages or deterioration of components in the system
• Act as first point of contact for incident and problem resolution
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner
• Ensure proper escalation to technology operations teams and local system technicians
• Coordinate communications status updates to all stakeholders
• Maintain detailed logs and updated operational procedure documents
• Open and track support tickets with external vendors including telco and network carriers
• Monitor network security and report and document any potential breaches

Job Qualifications

• High School diploma or GED is required.
• 4+ years in a previous IT role.
• Technical certifications a plus
• Computer literacy is a must
• Advanced problem solving skills
• Ability to communicate clearly verbally and in writing
• Attention to detail
• Advanced understanding of networks and computer hardware
• Previous help desk or IT ticketing experience a plus
• Previous network operations center or network administration experience a plus
• The Security Operations Center is staffed 24x7x365, and this position will require night and/or weekend shifts. We will train the right individuals who demonstrate a strong aptitude for learning and a desire to gain new skills.
  • Shift 1: Sunday – Tuesday, every other Wednesday 7am-7:15pm 45 minute lunch break
  • Shift 2: Thursday – Saturday, every other Wednesday 7am-7:15pm
  • Shift 3: Sunday –Tuesday, every other Wednesday 7pm-7:15am
  • Shift 4: Thursday – Saturday, every other Wednesday 7pm-7:15am
• Work Environment: Office

About Consumer Cellular
Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies. Consumer Cellular phones, devices and plans are available nationwide through more than 50 company-owned neighborhood stores, online at ConsumerCellular.com, by telephone at (888) 345-5509, and at leading retailers including Target and Walmart. Connect with Consumer Cellular on Facebook, Instagram, and Youtube. for tutorials, features, applications, and company news.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act)

• Minimum Salary: $52,500
• Maximum Salary: $63,000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

• Competitive base pay with potential for shift differential, overtime and bonus pay
• Medical insurance (98% company-paid for full-time employee only coverage)
• Dental and Vision insurance (100% company-paid for full-time employee only coverage)
• 401(k) company match of 100% up to 6% of your pay
• Discounted Consumer Cellular wireless phone plan for employees
• Paid Time Off (PTO) available following a 30-day waiting period*
• 6 company-paid holidays plus 16 hours of floating holiday accrual per year
• Flexible Spending Accounts (FSA) for health care and dependent care expenses
• Life and AD&D insurance equal to 1x your annual earnings (100% company-paid)
• Long-Term Disability insurance (100% company-paid)
• Employee Assistance Program (100% company-paid)
• Education reimbursement
• Employee rewards program

• Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions.