Clarification from the agency

All U.S. Citizens

• This announcement serves as public notice. Applications submitted be placed into a pool and will remain on file for selection as positions become available.
• Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.
• Applications may be gathered from additional recruitment sources. These will be added to the pool created by this announcement.
• Positions filled with applications from this pool will be placed into positions where artificial intelligence duties occupy the majority of the work performed.

Conditions of employment

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement
• Candidates will not be hired based on their race, sex, color, religion or national origin.

Qualifications

READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION.

The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure. Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public.

Our technology environment is robust and dynamic, spanning agency data centers and hybrid cloud platforms. We provide continuous operations management for essential applications, maintain and monitor all computer storage, network assets, and technology services, and ensure seamless, high-performance delivery for key workloads such as online services, Social Security number verification, and secure data exchanges. We also lead governance activities for infrastructure and software change management, capacity planning, and performance testing, guaranteeing a highly available and resilient environment. We are committed to leveraging Artificial Intelligence and emerging technologies to optimize processes, enhance system efficiency, and improve the experience for both users and employees.

With multiple specialized divisions, a central operations center, and regional service support centers, our team delivers comprehensive support and exceptional customer service to agency employees, state partners, and industry collaborators. If you are passionate about technology, innovation, and public service, we invite you to join our dedicated team and help shape the future of digital government services.

Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.

To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:

Attention to Detail (Level 4, Advanced) - Is thorough when performing work and conscientious about attending to detail

Customer Service (Level 4, Advanced) - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Decision Making (Level 3, Intermediate) - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.

Information Management (Level 4, Advanced) - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.

Interpersonal Skills (Level 4, Advanced) - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations

Oral Communication (Level 3, Intermediate) - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving (Level 4, Advanced) - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Teamwork (Level 4, Advanced) - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.

Technical Competence (Level 4, Advanced) - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

• Experience installing, enhancing and maintaining mainframe security software.
• Experience developing and maintaining mainframe security profiles.
• Expertise in troubleshooting and resolving mainframe security issues.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The evaluation you receive is based on your responses to the online assessment questions completed during the application process.

You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.

Resumes exceeding two pages will not be considered. To be considered, your resume must:

• Clearly demonstrate your qualifications for the position
• Include your contact information

We recommend using a clear, easy-to-read format and focusing on information most relevant to the job announcement

You must also submit ALL supporting documentation by the closing date of the vacancy announcement to claim certain types of preference.

• proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
• proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent.

For more information visit http://www.opm.gov/rif/employee_guides/career_transition.asp.Veteran's preference does not apply under this Direct Hire Authority for these positions. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Next steps