Total Rewards Benefits Specialist

In this role the Avanade Benefits Specialist is responsible for the day-to-day benefits management in defined region/s, partnering with local Avanade and Accenture HR, Total Reward teams and HR Shared Services.

This role reports into the Avanade Global Benefits Lead.

Key Responsibilities

The key responsibilities include, but are not limited to:

• Enrollment - Support new joiner enrollment / change in status or separation process with employees and benefits provider within established process (including education or employee inquiries)
• Data & reporting - Create and share data reports with vendors for the management of benefits including enrolment of employees using both vendor tools and internal excel files.
• Procurement/Budgeting - Support processing invoices and supporting new vendor payment set up and/or changes. Liaise with finance to ensure accurate benefit budgets are included in Fiscal budgets
• Payroll – Liaise and be the main regional contact with payroll to ensure benefits deductions are correct.
• Employee support & education - Provide guidance to employees regarding benefit plans, claims, benefit related payroll and eligibility inquiries. Processing death claims/raising OH cases and income protection cases working with Avanade and Accenture HR Teams.
• Knowledge Transfer – Support regional benefit knowledge transfer from Avanade to HR shared services
• Vendor Management – Drive regional renewal discussions with Vendors and Brokers as required.
• Policies and Education – Update local policies and HR support articles. Support regional employee communication and education sessions as required working with vendors.
• Compliance – Work with internal Data Security and Governance teams to ensure regions remain compliant with benefit changes and updates.
• (As applicable) Works Council/Trade Unions – Support content creation for work councils or trade union benefit negotiations.

Skills

• Experience working in a Benefits and/or HR Operations role
• Experience creating communications and updating policies
• Strong organization and time management skills
• Stakeholder management skills