Tour Advisor

The Tour Advisor is responsible for advising clients on travel packages, tours, and holiday experiences. The role involves understanding customer needs, designing customized itineraries, coordinating bookings, and ensuring excellent customer service before, during, and after travel.

Key Responsibilities

• Consult with clients to determine travel preferences, budget, and special requirements.
• Recommend and sell tour packages, excursions, and travel services.
• Design customized travel itineraries (flights, hotels, transfers, activities).
• Provide accurate information on destinations, visas, travel insurance, and travel regulations.
• Coordinate with suppliers (hotels, airlines, tour operators).
• Prepare quotations, invoices, and travel documents.
• Process bookings and handle payments.
• Manage amendments, cancellations, and customer concerns professionally.
• Maintain up-to-date knowledge of destinations and industry trends.
• Achieve individual and team sales targets.
• Maintain CRM records and follow up on leads.

Qualifications

• Diploma or Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field (preferred).

Experience

• 1–3 years of experience in travel agency, tour operations, or hospitality.
• Proven sales experience preferred.

Skills

• Strong communication and interpersonal skills.
• Sales and negotiation skills.
• Customer service orientation.
• Organizational and multitasking abilities.
• Knowledge of international travel regulations and visa requirements.
• Proficiency in MS Office and CRM systems

Job Type: Full-time