Tour Leader ( Sharm El Sheikh )

Key Responsibilities:

• Welcome guests on behalf of the travel agency upon arrival at the hotel.

• Conduct welcome meetings to provide guests with essential information about the hotel, destination, excursions, and emergency procedures.

• Promote and sell optional excursions, activities, and services offered by the travel agency.

• Provide ongoing support to guests throughout their stay, answering questions and resolving complaints in a timely and professional manner.

• Liaise with hotel staff and local suppliers to coordinate guest needs and ensure service quality.

• Assist with transfers, departure arrangements, and follow-up with guests to ensure satisfaction.

• Handle unexpected situations with calm and effective problem-solving.

• Complete daily reports and communicate guest feedback to the destination manager.

• Represent the travel agency brand professionally and consistently at all times.