Tour Operator

• Handle hotel bookings and ensure accuracy of all reservation details.
• Follow up on hotel and service payments to ensure timely processing.
• Arrange restaurant reservations as required for client itineraries.
• Send reviewed files (transfers) to branches or partner offices after completing all checks.
• Manage contracts with restaurants and hotels, including negotiation and renewal.
• Follow up on uploading and entering all files into the system.
• Handle client issues when needed and ensure proper follow-up until resolution.
• Arrange tour guide bookings for programs and excursions.
• Search for and hire new tour guides to meet operational needs.
• Conduct interviews with sales teams and hotel reservation staff for contracting and follow-up purposes.
• Review client file invoices to ensure accuracy.
• Monitor the process of invoice transfers and ensure correct documentation.
• Visit restaurants and hotels to assess their suitability for clients and proceed with contracting if needed.
• Receive and confirm new reservations from various sources.
• Coordinate with employees working in external locations to ensure smooth operations.
• Provide support to the Movement Department when required.
• Assist the Concierge Team as needed to ensure high service standards.
• Review the movement sheet and verify its accuracy against the transfer details.

Qualifications

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or a related field.
• Excellent command of French (spoken and written).
• Proven experience as a Tour Program Organizer / Tour Operator in reputable travel agencies.
• Strong background in handling reservations, operations, contracting, and client coordination.
• Solid communication and problem-solving skills with the ability to handle urgent issues professionally.
• Strong organizational skills and attention to detail.
• Ability to work under pressure and manage multiple files simultaneously.
• Age not exceeding 40 years.

Type d'emploi : Temps plein

Lieu du poste : En présentiel