Tourism & Marketing Coordinator

Job Summary

CITY OF KINGMAN
ECONOMIC DEVELOPMENT - TOURISM

POSITION IS FLSA NON-EXEMPT

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APPLICATION MUST BE SUBMITTED BY 11/03/25 by 5:00PM

The City of Kingman is seeking an individual for a Tourism & Marketing Coordinator with our Economic Development – Tourism Division. Our team members enjoy working on a variety of projects in a team-focused, customer-oriented environment.

OVERVIEW

The City of Kingman is located in Mohave County approximately 100 miles southeast of Las Vegas and 195 miles northwest of Phoenix nestled between the beautiful Cerbat and Hualapai Mountain Ranges along historic Route 66. In 2019, Reader’s Digest named Kingman one of the “Nicest Places in Arizona” for its thoughtful residents and spirit of generosity. In addition to its small-town look and feel, the area also offers a wide range of recreational activities that include hiking, bike and ATV trails, camping, golf, beautiful parks, historical attractions, nearby lakes, and the Colorado River. With more than 400 full and part-time employees across 30 divisions, the City of Kingman provides exceptional public services to over 30,000 residents. Our focus on high-quality customer service, safety, and teamwork underpins our efforts to foster an atmosphere where citizens and businesses can thrive.

For more information about the City of Kingman, please see our Open Finance Portal, Choose Kingman Economic Development page, and our Go Kingman tourism page for more information.

Performs professional and administrative advanced journey level work involved in establishing and maintaining positive working relationships with members of the business to promote employer utilization of services and administration programs available through the Office of Tourism. Work involves strengthening partnerships with local Tourism Industry partners, developing an increased awareness of the resources available through the Office of Tourism and Economic Development Department, coordinating special events, developing and implementing tourism programs with limited oversight, managing social media campaigns and content for the Office of Tourism and Economic Development, managing marketing campaigns, and creating photographic and videographic content libraries.

Work is performed under direction of a higher level of authority such as the Tourism Services Manager. The employee is expected to exercise initiative and independent judgment in planning, coordinating and monitoring program activities in accordance and in ensuring compliance with established policies, procedures, regulations and requirements and in developing and sustaining positive working relationships.

Provides general supervision and direction to tourism and visitor center full-time and part-time employees and volunteers as assigned; serves as the designated supervisor for tourism staff in the absence of the Tourism Service Manager.

Minimum Qualifications/Special Requirements

• Completion of Bachelor’s Degree Business, Public Administration, Economic Development, Marketing, Recreation, or other closely related field desired AND Two (2) or more years of progressively responsible related experience providing complex administrative support and management assistance, preferably working in a similar role and/or field.
• OR High School Diploma or GED, supplemented with some related college level training AND Six (6) years of progressively responsible related experience providing complex administrative support and management assistance, preferably working in a similar role and department.
• OR Any combination of experience and training which demonstrates the knowledge and experience to perform the work.

• Valid Arizona Driver’s License or ability to obtain within six (6) months of hire.
• Must be available to occasionally attend after hours meetings.
• Must be available to occasionally participate in coordination of events on weekends.

Essential Functions

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assists Tourism Services Manager with public relations efforts and furthering the Tourism Division’s innovation and expansion.
• Interprets City ordinances relating to department services and recommends procedures to improve efficiency and effectiveness of operations.
• Performs a variety of office related functions, correspondence, presentation materials, brochures, printing materials, answering phones and responding to inquiries from contractors, developers, property owners, staff, and the general public. Prepares weekly community event calendar updates to city employees and various entities within Kingman.
• Maintains budget files; tracks and reconciles departmental budget accounts, expenditures, transactions, financial statements and reports; investigates discrepancies; estimates expenditures; updates management on budget problems, policies and procedures.
• Drafts, formats and prepares a variety of documents, including custom financial reports, charts, contracts and manuals and assists in the preparation of quarterly and/or annual reports.
• Researches and gathers information and data from multiple sources for departmental projects; compiles accurate and current information specifying opportunities for improvement and enhancement; and solicits feedback and ideas from employers. Creates, updates, and maintains databases specific to a program, division or department.
• Monitors contracts and agreements for outside services to ensure compliance and proper billing.
• Performs a variety of administrative duties, such as planning, scheduling and coordinating various events. Takes and records minutes at meetings, prepares meeting agendas, possesses knowledge in Arizona open meeting law and applies to meetings, follows up on committee assignments; responds to requests for information, processes incoming and outgoing mail, and drafts letters and memoranda.
• Gathers information and data for department staff and assists with interpretation of such.
• Attends meetings, conferences and some community functions as requested for Kingman Office of Tourism; some may require travel.
• Contributes ideas and engages in dialogue concerning critical issues. Participates in various event committees and manages social media event promotions.
• Communicates and acts in a professional manner with the public, co-workers, and work contacts. Receives emails from ExploreKingman website, including but not limited to specialized requests.
• Manages Kingman Office of Tourism on line profiles including Google My Business, Trip Advisor, Yelp and others as assigned.
• Manages social media accounts for Economic Development & Tourism. Managed accounts may include, but are not limited to, Facebook, Instagram, TikTok, Snapchat, Pinterest, Twitter, YouTube Shorts, and Weibo. Coordinates social media posts to keep in sync with Arizona Office of Tourism, regional, and local partners.
• Manages content creation and marketing campaigns, including creating or overseeing photographic and videographic content libraries, blogs, print and digital creative, video advertisements, social media, and outdoor marketing.
• Manages Kingman Bill boards, including content, permitting, and agreements with outside parties.
• Utilizes available cellular data and resources to identify and build audiences for marketing campaigns.
• Utilizes Adobe Creative Suite software to conduct graphic design work, edit videos, and create advertising creative.
• Utilizes available resources to mine user generated content and obtain permissions and redistribution rights. Apply user generated content to print, digital, and other marketing avenues and campaigns as appropriate.
• Monitors the current situation and trends in the local, state, and national travel/tourism social media environment.
• Reports trends, concerns, and other findings to Economic Development & Tourism team.
• Manages Tourism ExploreKingman website, including listings, promotions, blogs, and the community event calendar which includes reviewing and approving on-line event submissions, researching available resources for event information, contacting and communicating with event coordinators to ensure accurate event information, formatting and publishing events, and creating an event forecast for weekly distribution.
• Assists the Tourism Services Manager with dues as the Film Resources Coordinator, including reviewing permits, corresponding with producers to answer questions and identify resources, and traveling to and participating in film industry tradeshows.
• Has ability to maintain and manage Tourism Services Manager duties if Manager is out of office for an extended period of time.

Regular contact with department staff, participants, associate personnel, other city departments, Federal, State, and local agencies, other outside agencies, members of the business community, and the general public to provide explanation of Tourism and Economic Development program services, facilitate partnership-building, respond to inquiries, coordinate activities, and promote programs and partnerships.

Miscellaneous

NECESSARY KNOWLEDGE, SKILLS AND ABILITIES:

• Working knowledge of public administration principles, practices and methods as applicable to a municipal setting; Applicable City, State and Federal policies, laws and regulations affecting department activities.
• General bookkeeping, accounting and budgeting principles and practices and cash handling processes.
• Successfully operate listed tools and equipment, properly and safely.
• Reading and interpreting data, manuals and specifications.
• Assessing and prioritizing multiple tasks, projects and demands.
• Establishing and maintaining effective working relationships with co-workers and the public.
• Troubleshooting and analyze problems and develop creative solutions.
• Working in a team environment and independently to complete tasks timely.
• Provide exceptional customer service.
• Utilizing a computer and relevant software applications.
• Demonstrate proficiency to prepare work orders, documents, spreadsheets, databases, presentations, bids, request for quotes and related documentation.
• Communication, interpersonal skills as applied to inter action with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
• Ability to prepare, organize and maintain Economic Development and Tourism office data, reports and systems.
• Effectively communicate, orally and in writing, to employees, consultants, other governmental agency representatives, City officials and the general public.
• Establish and maintain effective and accurate records and filing systems; maintain effective and accurate accounting procedures; gather, research and interpret data.
• Write memoranda, correspondence, reports and produce written documents with clearly organized thoughts using proper English sentence construction, punctuation, and grammar; interpret rules, regulations, and policies and make decisions based upon them.
• Maintain confidentiality of information.
• Perform basic mathematical calculations.