TPA Operations Implementation Lead

TPA OPERATIONS IMPLEMENTATION LEAD
(Full Time, Salary, Exempt)

Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!

About Continental General:

The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.

Position Overview:
The Third-Party Administration (TPA) Operations Implementation Lead is a pivotal role responsible for leading operational readiness, coordinating cross-functional execution and ensuring that service delivery standards, regulatory requirements and client expectations are met during all phases of implementation. It will oversee and drive the successful transition, onboarding, and integration of new operational processes, clients, and products within the TPA environment. This role ensures that all operational aspects related to life insurance, long-term care and annuity administration are effectively implemented, streamlined, and aligned with both client expectations and regulatory requirements.

Key Responsibilities:

• Lead end-to-end implementation projects for new and transitioning clients, including planning, organizing, and executing all operational activities.
• Serve as the primary point of contact between clients, internal teams, and external partners, ensuring clear communication and alignment on objectives and deliverables.
• Ensure alignment between internal operations, compliance and legal, value stream teams, and external partners throughout the implementation lifecycle
• Analyze, design, and implement operational workflows for life insurance, long-term care and annuity administration, focusing on efficiency, compliance, and scalability.
• Ensure that all implementation activities adhere to regulatory requirements and organizational risk management frameworks.
• Coordinate and support development of training sessions for staff and clients on systems, processes, and technologies introduced during the implementation
• Proactively identify potential challenges or obstacles and drive timely resolution to minimize impact on project timelines and service quality.
• Develop and present regular updates on project status, key milestones, risks, and outcomes to senior leadership and stakeholders.
• Collaborate with TPA partners to define operational workflows, service models and performance metrics.
• Drive readiness reviews, user acceptance testing and post implementation validation to ensure seamless customer and agent experience.
• Identify gaps and implement improvements to enhance efficiency, accuracy and customer satisfaction.
• Serve as the primary point of contact for operational escalations and issue resolution during the transition period.
• Develop documentation, training and knowledge transfer materials to ensure smooth handoff to steady-state operations.

Qualifications:

• Bachelor’s degree in business administration, Operations Management, Insurance, or related field (or the equivalent years of education and experience).
• 10+ years of experience in account management, client services, or a similar role within a TPA, insurance company, or benefits administration provider.
• Extensive knowledge of life, annuity, long-term care, health or disability insurance products and operations, preferably within a TPA environment.
• Proven track record leading complex operational implementations and cross-functional teams.
• Strong understanding of regulatory and compliance requirements in the life insurance, long-term care and annuity sector.
• Excellent communication, project management, and stakeholder engagement skills.
• Ability to analyze processes, identify improvements, and drive change effectively.
• Proficiency with core insurance administration systems and industry-standard project management tools.

Core Competencies:

• Agility and adaptability in managing multiple priorities and changing client needs.
• Strong problem-solving abilities and a proactive approach to overcoming challenges.
• Commitment to delivering high-quality service and continuous improvement.
• Ability to foster collaboration across diverse teams and stakeholders.
• Proactively identifies opportunities and takes action to improve processes and outcomes.

Why Join Us?

• Competitive salary and benefits, including 401(k), health insurance, and performance-based bonuses.
• Collaborative and fast-paced work environment.
• Professional development and growth opportunities within the finance and investment space.

Benefits:

• Competitive Salary & Target Bonus Program
• Retirement Savings – 401(k) with a company match
• Comprehensive Medical insurance through BlueCross BlueShield of Texas. Company-paid dental, vision, short-term & long-term disability, and life insurance.
• Work-Life Balance – This role offers 20+ days of PTO, 10 paid holidays, and paid volunteer time off.
• Flexible Work Options & Perks – Hybrid opportunity, wellness programs, and weekly paid lunch for onsite staff.
• Health Savings Accounts (HSA) & Flexible Spending Accounts (FSAs) – Includes a company match for HSAs.