Trades Operations Manager

New York, United States

Overview:

Operations Manager
Location: Fort Wayne, IN

Why We Need You:
We’re looking for a proven leader with the right mix of operational know-how, team leadership, and a roll-up-your-sleeves mentality. If you have experience leading field or service teams, driving performance, and creating systems that scale...this role is for you. Bonus points if you’ve done it in a trades or field-based environment.

The Big Task:
As our Operations Manager, you’ll take ownership of day-to-day field operations, ensuring our teams are productive, motivated, and delivering top-tier service. You’ll lead a team of skilled technicians and work cross-functionally to optimize scheduling, improve profitability, and build the foundation for scalable growth.

Key Responsibilities:

Lead, develop, and support field teams to achieve high performance and accountability.
Partner with dispatch to ensure efficient job routing and technician scheduling.
Set the tone for daily operations—bring energy, clarity, and leadership to the team.
Monitor performance metrics and implement processes for continuous improvement.
Collaborate with leadership and sales to align operational goals and business growth.
Oversee job quality, materials, and timelines to ensure on-time, on-budget execution.
Ensure safety standards and compliance are upheld across all operations.

What You Bring:

5+ years of leadership experience in operations, field service, logistics, or trades-related industries.
A track record of developing teams and holding them accountable to results.
The ability to solve problems quickly and effectively in a fast-paced setting.
Comfort managing both people and processes—balancing strategy with execution.
Strong communication, planning, and decision-making skills.
Familiarity with field service technology (ServiceTitan or similar is a plus).
Trades background a bonus, but not required (service-based experience preferred).

What’s In It For You: