Trading Services Analyst

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JOB DESCRIPTION

Join JP Morgan’s Manual Payments Reference Team and be part of a leading trustee and custodian organization. Our team ensures seamless pension payments and delivers essential services to retirees across the US. Experience a dynamic environment focused on enhancing participant satisfaction and operational excellence

Job Summary
As a Trading Services Analyst in Manual Payments Reference Team, you will be instrumental in supporting daily operations by manually updating reference data for payees based on client instructions. You will report to an Associate (Process Manager) and ensure strict adherence to risk and control guidelines while maintaining high standards of accuracy. This role requires processing client directives during U.S. hours, necessitating a dedicated night shift schedule.

Job Responsibilities

Understand complex products and structures to implement changes
Ensure payment instructions are authenticated and authorized
Respond promptly to queries and resolve client issues
Meet all relevant deadlines and control requirements
Provide accurate and complete MIS reports
Assist in training team members on job functions and procedures
Process backup tasks and identify improvements in work practices
Work independently and proactively identify tasks
Participate in function rotation within the group
Process client directives during U.S. hours in a night shift role
Maintain high standards of work quality and efficiency

Required qualifications, capabilities, and skills

Graduate with minimum 5 years in International Payment Processing Operations
Demonstrate experience in various aspects of payment processing
Communicate effectively at all levels and be a team player
Exhibit excellent written and oral communication skills in English
Approach problem-solving proactively and escalate issues appropriately
Maintain a strong client focus
Possess strong PC and analytical skills

Preferred qualifications, capabilities, and skills

Utilize knowledge of MS Access, Excel, PowerPoint, and Word
Adapt to new technologies and processes quickly
Demonstrate leadership potential and initiative
Exhibit strong organizational and multitasking abilities
Show attention to detail and accuracy in work
Display a commitment to continuous learning and improvement
Foster a collaborative and supportive team environment

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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