Traffic Safety Systems Operator 3

Description

• Monitor closed-circuit television feeds, traffic signals, detectors, variable message signs, ramp meters, and highway advisory radios to identify roadway conditions and system issues.
• Coordinate incident verification, reporting, and response with Incident Response Teams and field personnel, and provide updates until events are resolved.
• Communicate real-time information regarding traffic conditions, incidents, and system status to internal staff, partner agencies, and the traveling public via telephone, email, and radio.
• Receive, evaluate, and transmit information on collisions, disabled or abandoned vehicles, traffic hazards, signal malfunctions, fires, and property damage to initiate appropriate response actions.
• Maintain accurate computer logs, records, and documentation to support timely distribution of operational information.
• Operate and monitor regional Intelligent Transportation System (ITS) devices and communications systems to ensure proper function and accurate data transmission.
• Identify and report malfunctions or outages in ITS equipment and evaluate new or modified equipment and software for performance and functionality.
• Communicate with multiple groups and organizations via phone, email, and multi-channel radios with a high degree of professionalism and attention to detail.

• Dispatch & Operations Coordination: Experience in dispatching, radio operations, emergency response, or a similar operations environment involving real-time communication and information coordination.
• Customer Focus / Service Orientation: Demonstrate a commitment to meeting the needs of internal and external customers, including the traveling public, partner agencies, and field personnel, by providing accurate and timely information.
• Communication Skills: Skills to effectively communicate clearly and concisely using radio, telephone, and electronic systems in high-pressure situations, and accurately relay critical information to diverse audiences, including emergency responders and the public.
• Situational Awareness & Decision Making: Ability to monitor multiple information sources simultaneously and evaluate conditions to identify incidents, hazards, or system issues. Ability to exercise sound judgment to prioritize and initiate appropriate responses in time-sensitive environments.
• Attention to Detail: Ability to maintain accurate logs, records, and system entries with a high level of precision and timeliness.
• Multitasking & Time Management: Ability to manage multiple tasks, systems, and communications simultaneously in a fast-paced, 24/7 operational environment.
• Technical Proficiency: Demonstrated ability to learn and operate computers, Intelligent Transportation Systems (ITS), and multi-channel communication equipment.
• Independence & Accountability: Ability to work independently with minimal supervision while maintaining accountability for assigned responsibilities and outcomes.
• Growth Mindset: Actively demonstrates a commitment to learning and growth.
• Service-Oriented: Takes action to meet the needs of others.

• Traffic Management Center (TMC) Operations Experience: Experience working in a Traffic Management Center (TMC) or similar 24/7 operations environment.
• Intelligent Transportation Systems (ITS) Experience: Experience using Intelligent Transportation Systems (ITS) devices or traffic monitoring systems. Familiarity with roadway systems, traffic operations, or emergency response coordination.
• Multi-Agency Coordination Experience: Experience working with multiple agencies or jurisdictions.
• Technology Adaptability: Demonstrated ability to quickly learn new technology and software systems.

• This recruitment may also be used to fill additional positions per business needs.
• This position is not eligible for remote work.
• In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code.
• WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov .

• Work-Life Balance – We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals’ lifestyle.
• Paid Leave – In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year!
• Tuition Assistance – Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness.
• Plan For Your Future – WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information.

In order to be considered for this opportunity, please include the following with your online application:

• An attached Resume outlining (in reverse chronological order) your experience to date.
• Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the “References” section of the online application; does not require an additional attachment.