Trainee - Digital Experience (Tamheer/Coop)

Job Description

Role Purpose:

Support the CareConnect team in driving digital healthcare initiatives, service utilization, and operational reporting.

The trainee will assist in project coordination, service monitoring, data analysis, and cross-department collaboration to enhance the delivery and adoption of CareConnect services across Bupa members and SME clients.

Key Accountabilities:

1- Digital Project Coordination;

• Support the team in coordinating digital healthcare initiatives and projects
• Assist in preparing project documentation such as PID and requirements
• Follow up with internal stakeholders (IT, Digital, Operations) on project progress
• Track project milestones and update project status
  
  

2- Service Utilization Monitoring;

• Monitor utilization of CareConnect services
• Track usage across different channels (clinic, teleconsultation, instant consultation)
• Support analysis of service adoption trends
  
  

3- Reporting & Dashboard Support;

• Assist in preparing performance reports and dashboards
• Compile data from different internal systems
• Support data analysis for SME and member segments
  
  

4- Customer Experience Insights;

• Support collection and review of customer feedback
• Identify experience gaps in digital and clinic journeys
• Assist in proposing improvement opportunities
  
  

5- Sales & SME Support;

• Support preparation of service materials for sales teams
• Assist in explaining CareConnect offerings for SME clients
• Help analyze SME service utilization
  
  

6- Operational Support;

• Assist in coordinating internal meetings and documentation
• Support preparation of presentations and reports
• Follow up on action items across teams
  
  

Skills

• Strong interest in digital healthcare and healthcare operations
• Basic knowledge of data analysis and reporting
• Familiarity with Microsoft Office (Excel, PowerPoint)
• Good communication and coordination skills
• Ability to work in a cross-functional environment
  
  

Education

Bachelor's degree in Computer Science or related field