Trainee Financial Remediation Associate

In line with the UAE Government’s strategy of empowering and developing nationals,

Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best UAEN talents to join our ENBD family.

Important: This is a Talent Pool role. By expressing your interest, you’ll be considered for upcoming opportunities, allowing us to stay connected and reach out when a suitable role is available.

About the Role:

• The Department is a collections team. This department is required to ensure all delinquent customers are called and followed up on for the respective due’s which are due by the customers who have an existing facility with the bank. The department is assigned targets monthly which needs to be achieved in order to achieve the overall goal for the organization. The collections Unit is required to ensure that our provision numbers, and the product flows are achieved to generate revenue for the bank. The follow up required on these delinquent accounts is done at the collections Centre across all products which include personal loans, credit cards and auto loans respectively.

• The Key area for the bank in gaining retail profits lies with the collections department. Therefore, it is essential to have a collections team to follow up on all the delinquent pool which includes buckets from 1 to 7 respectively, which in turn would denote the number of installments the customer is due to pay for). The collection agent in turn ensures that his / her individual target is achieved in terms of resolution and cash collection which would in turn effect the overall performance of the department.

What You'll Do

• Ensure to follow up on the delinquent pool assigned for the month and achieve the respective targets.
• Raising final settlements for customers depending on the reasoning which include loss of job, salary reduction, and medical condition.
• Ensure to update the system completely based on the action code.
• Ensure to increase the number of back flow accounts in the individual lists, focusing on collecting 2 or more installments monthly
• Ensure customer satisfaction scores are in line with benchmarks.
• To ensure that all the TOM elements and Emirates NBD Services values are implemented and followed

What You'll Need

• Family-book
• Bachelor's degree.
• Excellent English communication skills (written and verbal).
• Strong problem-solving and interpersonal skills.
• Available to join immediately.
• A proactive and customer-centric approach.
• Good listening skills along with an articulate and clear telephone manner.
• Computer literate, with strength in Excel
• Administrative and organizational skills

Bonus Points

• Previous experience in a customer service role, preferably within the banking industry.

Benefits

• Competitive salary.
• Incentives based on the target achieved.
• Health insurance.
• Career development opportunities.
• ENBD Employees' staff benefits.